Comprehensive and user friendly!

This is our first year integrating the integration suite. Previously, we had Boomi as our middleware. Since making the transition, our organization has better visibility to not only manage existing integrations but also optimize current business processes. For example, we have recently changed benefits providers. This provider has very specific data mapping requirements. The integration suite allows us to leverage our EC environment and, almost seamlessly, ensure concrete data integrity. It also supports the relationship between our organization and the vendor.

Our organization is undergoing a complete IT transformation. Although some on premise applications will remain, our primary goal is to transition as many applications to the cloud as possible. There may be a time, as some on premise applications are tied to core business processes, that a cloud to on premise integration is made. I’m happy to know this is possible - our organization is just not there yet.

Our organization is prioritizing data driven decision making. The use of predict analytics is most definitely something we intend to leverage. It, unfortunately, is a weakness received today by our Boomi middleware. And by weakness I mean we simply do not have. Now having integration suite, our executive team has substantially more visibility on these integrations. For example, an integration exists between our organization and a third party vendor that supports company surveys. Integration suite allows us to not only get our executives the survey data but also provide them predictive analytics so we can better prepare for employee engagement and retention, talent management, etc.

Scope, Impact, and Cost were the main factors in our decision-making process. One evaluation I would include would be scalability. Questions I often ask myself include "If our workforce exponentially grows due to an acquisition, can our current architecture support that need?" or "If we were to expand our international footprint, what sort of regulatory/compliance concerns do we need to be made aware of from a data perspective."

Yes. We purchased premium support so we could have direct access to troubleshoot issues in real time. Consequences of not having premium support would delay our key business process and, in turn, may have serious complications. So far, HR and Payroll have noticed a significant increase in our support service on high profile issues.

Yes. For months, we were attempting to set up an outbound integration via API. Unfortunately, on either end the connection did not work. Our IT and the vendor IT were stumped. When opening a ticket with SAP, they quickly agreed to hop on a call. This call lasted 1-hour. In that hour, SAP support (1) identified the issue, (2) provided a root cause analysis, (3) gave us a document outlining what we could do going forward to ensure this does not happen again, and (4) followed up with us later to ensure no issue persisted. That is truly exceptional service that took an 8-week frustration between the in-house and 3rd party vendor down to an hour conversation with SAP experts.