SAP for educational planning in higher education context to answer almost all questions except the one in the midterm
November 04, 2021

SAP for educational planning in higher education context to answer almost all questions except the one in the midterm

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with SAP Master Data Governance

This software is used throughout the university. Educational departments use it for student, attendance, course management and the students use the software to follow the courses. There are other units such as finance department, Human Resources and IT who use the program to follow employee payments, official leaves, office/building/room reservations and communication. All official decisions, meeting notes and documents are completed and delivered using the system.
  • Financial records.
  • Students records and course management.
  • Institution wide communication services.
  • Human resources.
  • Difficult to manage all the features without necessary training.
  • Complicated interface.
  • Need for a strong internet connection.
  • Ease of communication.
  • Privacy.
  • Employee security.
  • technology integrated education.
We still use Moodle as an LMS but following all the features mentioned before in an LMS is impossible. Also, accounting, employee services and even some statistical data analysis are commanded thanks to SAP. It can be clearly said that SAP is a combination of a couple of different software from different business areas.
I haven't been using the support services individually. Instead, there are responsible units within the institution who train and support the users of the software in the institution. The service provided by these units are quite adequate and they probably get the service from SAP itself. That's why, I can assume that the support services are quite successful.
The utility of the software is quite adequate and high quality. However, especially for a new user it may be difficult to manage all aspects of the program without adequate and comprehensive training. Even when the training is complete, the users may need support for details throughout the process. IT is a useful software which is difficult to manage in a short time.

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Did SAP Master Data Governance live up to sales and marketing promises?

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Would you buy SAP Master Data Governance again?


A university is a body which has very different departments and needs. That's why, a higher education context is actually a very suitable context for SAP use. Instructors and students can use it even as a learning management system, while instructors can easily switch to the employee view to see their payments, leaves and other facilities provided by the employer. Human Resources and IT for example can easily communicate with relevant parties with a single software. However, for very small institutions which do not need expansion it may be too much to handle.