SAP for educational planning in higher education context to answer almost all questions except the one in the midterm

I haven't been using the support services individually. Instead, there are responsible units within the institution who train and support the users of the software in the institution. The service provided by these units are quite adequate and they probably get the service from SAP itself. That's why, I can assume that the support services are quite successful.

The utility of the software is quite adequate and high quality. However, especially for a new user it may be difficult to manage all aspects of the program without adequate and comprehensive training. Even when the training is complete, the users may need support for details throughout the process. IT is a useful software which is difficult to manage in a short time.

A university is a body which has very different departments and needs. That's why, a higher education context is actually a very suitable context for SAP use. Instructors and students can use it even as a learning management system, while instructors can easily switch to the employee view to see their payments, leaves and other facilities provided by the employer. Human Resources and IT for example can easily communicate with relevant parties with a single software. However, for very small institutions which do not need expansion it may be too much to handle.