1. Home
  2. Customer Engagement Platforms
  3. SAP Service Cloud Reviews
  4. User Review of SAP Service Cloud
SAP Service Cloud review, great product for your company.
December 11, 2023

SAP Service Cloud review, great product for your company.

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with SAP Service Cloud

Integration improvements kicked off at the end of 2021 introduce a new “Payout created” message which will link to an account to orders (and SAP invoices) being paid through a shared Id. We us SAP on a daily basis with our needs and it allows us to work smoothly with our resources in order to complete our tasks.
  • Lotting Process
  • Manifest Structure
  • Storing Data
  • Easier Integration
  • Increased Data processing
  • positive time on manifest creation
CS time has been reduced and SAP has helped create a better process flow. This has improved our time as well as provided us with additional resources to focus on other aspects of the job. I recommend Service Cloud when starting out as a guideline for any other programs that a potential user may be interested in.

Do you think SAP Service Cloud delivers good value for the price?

Not sure

Are you happy with SAP Service Cloud's feature set?

Yes

Did SAP Service Cloud live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of SAP Service Cloud go as expected?

I wasn't involved with the implementation phase

Would you buy SAP Service Cloud again?

Yes

SAP works well in respect to creating invoices and storing data. It does not work with all our processes at this time but we are hoping to change that. If we were to integrate more services with SAP, we would definitely consider making this our main program. Hopefully in the future this will resolve any issues.