The costs are increased caused the refactor on-prem was much more effective
March 19, 2025
The costs are increased caused the refactor on-prem was much more effective
Score 7 out of 10
Vetted Review
Verified User
Overall Satisfaction with SAP Service Cloud
The availability of the critical applications as they are for for our business. The move to SAP RISE unlocked the required resources to drive the inovation forward.
Pros
- Keeping the systems up and running.
- Provide 24/7 scheduled services
- the major incidents process ensure transparency during an unplanned outage
Cons
- the scalability to execute mass changes across the entire landscapes at the same time
- bundle of activities to have an effective orchestration
- the delivery model is not loud like even SAP says this
- The ROI can not be calculated cause this is a strategic decision
- the user satisfaction has increased cause the planned changes can be done at any time
- The costs are increased caused the refactor on-prem was much more effective
The customer service has been improved but with increased costs
Do you think SAP Service Cloud delivers good value for the price?
No
Are you happy with SAP Service Cloud's feature set?
Yes
Did SAP Service Cloud live up to sales and marketing promises?
Yes
Did implementation of SAP Service Cloud go as expected?
Yes
Would you buy SAP Service Cloud again?
Yes
Comments
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