SAP Service Cloud will improve agility of your business process
March 25, 2025
SAP Service Cloud will improve agility of your business process
Score 7 out of 10
Vetted Review
Verified User
Overall Satisfaction with SAP Service Cloud
We use this application to manage customer interactions and improve our services operation. This is best and powerful tool. With SAP Service Cloud Customer unified view can be achieved due to its seamless integration capabilities with other SAP solutions. Customer engagement can be improved by its omnichannel capabilities and its intuitive interface and very flexible and customizable workflows improves productivity
Pros
- Integration with other SAP solutions
- Omnichannel support is another highlight with the capability to work with email, chat social media with one single interface.
Cons
- The most I dislike about is it's initial complexity to setup and customize according to the organizational needs.
- Navigation through the advanced features of the SAP Service Cloud the interface is cluttered from time to time.
- Integration capability with Non SAP solutions or legacy system which is very complex and challenging
- High return on investment
- Excellent integration
- Agility in business process
Yes we have seen agility to market and service radius increasing.
Do you think SAP Service Cloud delivers good value for the price?
Yes
Are you happy with SAP Service Cloud's feature set?
Yes
Did SAP Service Cloud live up to sales and marketing promises?
Yes
Did implementation of SAP Service Cloud go as expected?
Yes
Would you buy SAP Service Cloud again?
Yes
Comments
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