SAP Service Cloud - Path to customer happiness
Updated November 07, 2025
SAP Service Cloud - Path to customer happiness
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with SAP Service Cloud
We use SAP Service Cloud for Customer service for specific business units. Data Retrieval from backend ECC systems is an issue..
Pros
- Ticket creation
- User interface and small report generation
- Email communications
Cons
- Integration with On prem solutions
- Data replication from on prem solutions
- Time
- Efforts
- Quick reference
Yes, CX improved a lot
Implementation costs and support costs are very less compared to sales force
Do you think SAP Service Cloud delivers good value for the price?
Yes
Are you happy with SAP Service Cloud's feature set?
Yes
Did SAP Service Cloud live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of SAP Service Cloud go as expected?
No
Would you buy SAP Service Cloud again?
Yes
Using SAP Service Cloud
50 - Intermediates and Derivatives & Polymers business units
2 - Master data integration knowledge between SAP ECC and service cloud and Integration technical knowledge on APIs
- Customer service ticket creation and statistics
- Fetch order / tracking details from multiple sources
- Reporting
- Custom API built to fetch order details from outside ERP systems into SERVICE CLOUD
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