Happy with SAP Product.
September 08, 2025
Happy with SAP Product.
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with SAP Service Cloud
SAP Service Cloud allows us to resolve our customer issues very quickly with proper resolution. Tracking, managing, and assigning tickets to the respective team for better and quicker resolution. It really helps reduce human effort and builds customer trust in us. We can also create a workflow to automate the resolution of issues without requiring any human interaction. It saves time & increases productivity.
Pros
- Quick resolution with minimal queue time.
- Customised workflows for automating.
- An inbuilt reporting and analytical tool for better decision making.
Cons
- UI is a little bit laggy.
- The pricing model is not friendly.
- Challenging when integrating with 3rd party services.
- Customer satisfaction is the first priority.
- Quick resolution on tickets.
- Transparency and flexibility for customers to track the status of tickets.
It improves our services because now our customers can resolve their issues on a priority basis with better and faster resolution.
Do you think SAP Service Cloud delivers good value for the price?
Yes
Are you happy with SAP Service Cloud's feature set?
Yes
Did SAP Service Cloud live up to sales and marketing promises?
Yes
Did implementation of SAP Service Cloud go as expected?
Yes
Would you buy SAP Service Cloud again?
Yes
Comments
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