Improve user experiences in the hire to retire HR process!
January 17, 2020

Improve user experiences in the hire to retire HR process!

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Modules Used

  • Employee Central
  • Recruiting
  • Onboarding
  • Performance & Goals

Overall Satisfaction with SAP SuccessFactors

SuccessFactors/EC is the primary tool for most HR-related activities across the organization. All the performance-related activities, employee information, recruiting and on boarding are managed within the SuccessFactors. SF helps us consolidate all the employee-related information in one place as well as deliver a great looking UI to employees to manage their HR-related tasks.
  • Ease of navigation and integration with SAP.
  • Optimized performance reviews, goal setting, and cascading organizational priorities.
  • Single sign-on doesn't seem very seamless. There are hiccups and non-SSO login screens are prompted occasionally.
  • Although there are standard integration packages available to other tools like ADP, it requires customization and development efforts to make it work. The connections do not plug and play.
  • SF has had a positive ROI by helping to consolidate all the HR related activities in one place.
  • Availability of standard integration packages to external solutions reduces the development times to stand up a new tool or process.
SF has better integration with SAP, our primary ERP platform. It has support for data hierarchies such as positions, roles and work centers that mirror our primary ERP tool. SF also has support for a lot of external tools across multiple geographical areas and easy to manage cloud experience. The performance objects like goal setting, goals cascading and setting a common organization priority is easier in SF.
SF has good support from SAP. It is not as good as some of the core SAP products but it's getting better. Also, there are a number of SIs that are very familiar in this space and it's easier to get external support. The tool also has support for multiple integration platforms to connect the on-prem core ERP to the cloud-based SF solution.

Do you think SAP SuccessFactors delivers good value for the price?

Yes

Are you happy with SAP SuccessFactors's feature set?

Yes

Did SAP SuccessFactors live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of SAP SuccessFactors go as expected?

Yes

Would you buy SAP SuccessFactors again?

Yes

SAP SF is well suited for medium to large organizations that are looking to provide a good user experience to their employees as well as manage all the HR processes in one place. The tool is capable of complete hire to retire cycles as well as provides integration with SAP to get the position, role, hierarchy and other details. There are also a number of connectors available to external benefit providers although they may need some tweaking at times.

SAP SuccessFactors Feature Ratings

Employee demographic data
8
Employment history
8
Job profiles and administration
8
Workflow for transfers, promotions, pay raises, etc.
5
Organizational charting
9
Organization and location management
9
Compliance data (COBRA, OSHA, etc.)
7
Pay calculation
8
Support for external payroll vendors
6
Benefit plan administration
7
Direct deposit files
7
Salary revision and increment management
8
Reimbursement management
4
Approval workflow
Not Rated
Balance details
Not Rated
Annual carry-forward and encashment
Not Rated
View and generate pay and benefit information
6
Update personal information
8
View job history
9
View company policy documentation
6
Employee recognition
7
Tracking of all physical assets
Not Rated
Not Rated
Report builder
Not Rated
Pre-built reports
Not Rated
Ability to combine HR data with external data
Not Rated
Performance plans
9
Performance improvement plans
7
Review status tracking
9
Review reminders
9
Multiple review frequency
9
Create succession plans/pools
Not Rated
Candidate ranking
Not Rated
Candidate search
Not Rated
Candidate development
Not Rated
New hire portal
8
Manager tracking tools
8
Corporate goal setting
10
Individual goal setting
10
Line-of sight-visibility
9
Performance tracking
10
Job Requisition Management
8
Company Website Posting
9
Publish to Social Media
9
Job Search Site Posting
6
Duplicate Candidate Prevention
6
Applicant Tracking
8
Notifications and Alerts
8