Good.. but room for improvement!
May 25, 2023

Good.. but room for improvement!

Adam White | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Modules Used

  • Employee Central
  • Time Tracking
  • Recruiting
  • Onboarding
  • Performance Management
  • Compensation Management
  • Learning

Overall Satisfaction with SAP SuccessFactors

Full hire to retire management within SuccessFactors. Integrated to 3rd party payroll provider. Integrated to ERP. Germany, Spain, Canada.

Pros

  • Makes transactions quick
  • Updates some products regularly
  • UI

Cons

  • Does not recognize the obvious issue with some platform functionality
  • Does not provide realistic model company
  • Reduced approval time for people processes significantly
  • Provided standard process baselines to reach quicker operationality
  • One data model for strategic decision making
Generally, partner ecosystem products integrate well. However, some products even within the core suite do not integrate seamlessly, e.g. Learning platform and ability to report on learning data with EC data. No integration as standard for Job Profile Builder into platform workflow engine so requiring custom builds.
From my experience so far, they experience provided by SuccessFactors is dependent on who is assigned to your account. I have seen peaks and troughs of engagement from different individuals within the same role and also between different companies and countries. It seems to be very dependent on the person and not standard.

Do you think SAP SuccessFactors HCM delivers good value for the price?

Yes

Are you happy with SAP SuccessFactors HCM's feature set?

Yes

Did SAP SuccessFactors HCM live up to sales and marketing promises?

No

Did implementation of SAP SuccessFactors HCM go as expected?

Yes

Would you buy SAP SuccessFactors HCM again?

Yes

Full end to end human capital management +
As standard, engaging employees is is not well suited for -

SAP SuccessFactors HCM Feature Ratings

6.4
Employee demographic data
5
Employment history
10
Job profiles and administration
1
Workflow for transfers, promotions, pay raises, etc.
9
Organizational charting
5
Organization and location management
5
Compliance data (COBRA, OSHA, etc.)
10
Not Rated
Pay calculation
Not Rated
Support for external payroll vendors
Not Rated
Off-cycle/On-Demand payment
Not Rated
Benefit plan administration
Not Rated
Direct deposit files
Not Rated
Salary revision and increment management
Not Rated
Reimbursement management
Not Rated
8.0
Approval workflow
8
Balance details
8
Annual carry-forward and encashment
8
9.0
View and generate pay and benefit information
10
Update personal information
10
View job history
10
View company policy documentation
8
Employee recognition
7
Asset Management ()
Not Rated
2.0
Report builder
2
Pre-built reports
2
Ability to combine HR data with external data
Not Rated
Integration with other HR capabilities ()
Not Rated
9.5
Performance plans
9
Performance improvement plans
9
Review status tracking
10
Review reminders
10
Multiple review frequency
Not Rated
Not Rated
Create succession plans/pools
Not Rated
Candidate ranking
Not Rated
Candidate search
Not Rated
Candidate development
Not Rated
7.0
New hire portal
7
Manager tracking tools
7
8.0
Corporate goal setting
6
Individual goal setting
10
Line-of sight-visibility
10
Performance tracking
6
9.0
Job Requisition Management
8
Company Website Posting
10
Publish to Social Media
8
Job Search Site Posting
7
Duplicate Candidate Prevention
10
Applicant Tracking
10
Notifications and Alerts
10

Comments

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