A glimpse from the corp tech perspective
October 04, 2023

A glimpse from the corp tech perspective

Liuba Loiko | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Modules Used

  • Employee Central
  • Time Tracking
  • Recruiting
  • Onboarding
  • Performance Management
  • Compensation Management
  • Learning

Overall Satisfaction with SAP SuccessFactors

SAP SuccessFactors is used to manage HR, Payroll and Compensation data and related processes as well as analytics.

Pros

  • Data accessibility
  • Integration options
  • Solutions available for majority of HR processes

Cons

  • EC time sheets and Time tracking doesn't meet minimum legal standards
  • Meeting local legislative standards
  • Better employee experience
  • Better HR department experience
While SAP SuccessFactors advertises seamless integration with other SAP products, real scenarios are a lot more complex than standard solutions can offer. SAP SuccessFactors also doesn't have a lot of capabilities to integrate with older SAP technologies using standard methods. Custom solutions and custom integrations have to be built in order to mitigate this issue and fulfill business objectives.
The implementation of SAP SuccessFactors Modules usually relies on pre-built workbooks and is supposed to go smoothly if no customization is expected. However, required customization is not always easy to develop and has led to project delays. Moreover, there are still parts of SAP SuccessFactors modules (e.g. Time Modules) not meeting legal requirements, which has led to significant customization and project delays.
SAP SuccessFactors is suited better for the organizations using other SAP technologies.

Do you think SAP SuccessFactors HCM delivers good value for the price?

Yes

Are you happy with SAP SuccessFactors HCM's feature set?

Yes

Did SAP SuccessFactors HCM live up to sales and marketing promises?

No

Did implementation of SAP SuccessFactors HCM go as expected?

No

Would you buy SAP SuccessFactors HCM again?

Yes

SAP SuccessFactors is well suited for large-scale organizations, especially with broader SAP footprint. It allows to take a staged or "big bang" approach towards implementation depending on company needs and possibilities. However, it might not be the best approach for smaller companies who are using only part of HR functionality and have tighter budget restrictions.

SAP SuccessFactors HCM Feature Ratings

7.8
Employee demographic data
8
Employment history
8
Job profiles and administration
7
Workflow for transfers, promotions, pay raises, etc.
8
Organizational charting
9
Organization and location management
7
Compliance data (COBRA, OSHA, etc.)
Not Rated
Payroll Management ()
Not Rated
6.7
Approval workflow
6
Balance details
7
Annual carry-forward and encashment
7
9.0
View and generate pay and benefit information
9
Update personal information
9
View job history
9
Asset Management ()
Not Rated
9.0
Report builder
9
Pre-built reports
9
Integration with other HR capabilities ()
Not Rated
8.5
Performance plans
8
Review reminders
9
Succession Planning ()
Not Rated
Onboarding ()
Not Rated
8.3
Corporate goal setting
9
Individual goal setting
9
Line-of sight-visibility
7
Recruiting / ATS ()
Not Rated

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