Item: SAP SuccessFactors HCM
Rating: 9
Author: Verified User

Overall Satisfaction with SAP SuccessFactors

Use Cases and Deployment Scope

We use this product for a wide variety of tasks from applicant tracking, obviously recruiting, and onboarding all the way to performance, and managing the performance management system in our organization. Also, the succession planning process in our organization and the training and development programs in our organization. We are also getting ready to launch EC, which means it also manages the whole HR record-keeping system for our company and payroll.

Pros and Cons

Pros

I think this product, once you have multiple modules, what we're learning is (and one of the reasons why we're expanding our use of SAP SuccessFactors) its connectivity in the way it speaks and shares information in itself in the system. That allows us to share information easily across our organization with our business partners, with our other HR professionals, and with our employees.
I think it's a very user-friendly product as well.

Cons

I think because this is such a robust and powerful product that it is quite intricate and it is quite sophisticated, so you do have to stop and take time to learn it. I don't think you can go in with any assumptions that it's like anything else you've used. It's quite intricate and involved and complex. So I think sometimes you need to take a step back and be intentional in taking time to learn it properly because in doing that you'll be able to leverage it to its fullest capacity. That's been a lesson we've learned throughout time that we really do have to slow down and take time to learn it as users and as people that support users.

Return on Investment

I think we're still evaluating ROI honestly, because we continue to invest in the product, and I think we have to evaluate the ROI further. Just from being able to provide a tool to our business partners so they can manage their work, we've seen efficiency in that product, in that process. The ROI connected to that I can't yet speak to, but we've definitely seen speed and efficiency increase.

Usability

I would rate usability high, probably an 8 or 9. Again, the same things that I would speak to consistently. The connectivity throughout the system, the many functions and abilities that it has, I think is why I would rank that really high.

Localized Cloud Platform

I think this is a long question. I think what I would focus on is, one of the last things you said was enabling growth. Our organization's going through a merger right now, a very significant merger where we're merging two very large companies with a large geographic footprint. Both having large geographic footprints, having the ability to use one system to manage a workforce of over 30,000 is not only a business necessity, but it helps take us to the next level so we can put something in place that will help us sustain that growth for what we're doing right now and for what we plan to do in the future.

AI Capabilities

I think the whole topic of AI right now is something that we have just begun to touch and evaluate and understand how we can incorporate that into how we use SAP. Right now we don't have a full understanding of that yet. We're so busy just trying to implement the core platforms connected to our merger that I think that's up next for us.

Alternatives Considered

ADP Workforce Now and Workday Human Capital Management

We evaluated a number of products, especially as we got to the juncture of determining if we were going to implement SAP as a payroll system. We've evaluated ADP for applicant tracking. We evaluated IOS and have used IOS. Workday was another product. We evaluated a number of others that I can't even recall. I think we selected this product because of what I mentioned: the connectivity that we had in place and wanting to retain that. And, also a funny thing about the intricacy and the complexity of it is it makes it powerful, more powerful than some of the other systems that we saw.

Key Insights

Do you think SAP SuccessFactors HCM delivers good value for the price?

Yes

Are you happy with SAP SuccessFactors HCM's feature set?

Yes

Did SAP SuccessFactors HCM live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of SAP SuccessFactors HCM go as expected?

Would you buy SAP SuccessFactors HCM again?

Yes

Likelihood to Recommend

It's well suited. I could think of a number of things, I guess for the way that I use it most. It's really well-suited as an applicant tracking system. The way you can track activity of applicants and communicate with them is really seamless. I don't know that it's less appropriate in any regard.

SAP SuccessFactors HCM Feature Ratings

Comments

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SAP SuccessFactors Review

Modules Used