SAP SuccessFactors HCM - Pros and cons
February 10, 2025

SAP SuccessFactors HCM - Pros and cons

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Modules Used

  • Employee Central
  • Employee Central Payroll
  • Recruiting
  • Onboarding
  • Succession and Development
  • SAP Analytics Cloud

Overall Satisfaction with SAP SuccessFactors HCM

SAP SuccessFactors HCM is used in our MNC to streamline and optimize HR processes. SAP SuccessFactors HCM is used for requesting time-off (Sick leaves, casual leaves, overstay request, official OD, special leaves, shift change, etc), viewing organization charts, goal setting for half-yearly and annual appraisals and easily view company policy documents which are uploaded and categorized for easy of use and reference.

Pros

  • Attendance management
  • Leave Request
  • View Company Documents & Policies
  • Viewing Personal Details

Cons

  • Goal Setting process need to be simplified
  • Leave Request history need to be available
  • Better customization required
  • Easy to use workflow approvals for Leaves and benefits
  • Easy of attendance regularization which need not be done manually anymore hence employee can focus on more important focus areas
  • Employee details and related documents available in single system
I am giving a rating of 7 to SAP SuccessFactors HCM as it simplifies and provides a single platform for many essential HR and IR processes of our organization such as Leave & Payroll processes. It also provides all company documents and policies for ease of access. However, there is need of improvement in the Goal Setting processes and there should be the option to easily view our past leave/workflow history and attendance month-wise.
SAP SuccessFactors HCM has successfully contributed to our operational efficiency with respect to standardizing & digitizing processes for core HR & IR. It has made it easier for employees by bringing data, processes and tools to one single platform. For HR it has become easier to maintain organization changes and workflow approvals while for IR it has become easier by automating payroll system.
In the not so distant future, we would love for SAP Business AI to be able to provide insights to evaluators during appraisals of employees by auto-evaluating the goals. It can also be used to link SAP SuccessFactors HCM to leading job search sites online to automate resume shortlisting and ranking which will be done by AI.
Detailed evaluations and study was done with other programs but it is was feasible to integrate SAP SuccessFactors HCM with whole organization data regarding the leaves & other allowances which is in ECC. So, based on this major functionality of integration, SAP SuccessFactors HCM was finalized and selected amidst other peer products available.

Do you think SAP SuccessFactors HCM delivers good value for the price?

Yes

Are you happy with SAP SuccessFactors HCM's feature set?

Yes

Did SAP SuccessFactors HCM live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of SAP SuccessFactors HCM go as expected?

Yes

Would you buy SAP SuccessFactors HCM again?

Yes

SAP SuccessFactors HCM is well suited for Leave Request processes such as Sick, Special & Casual Leaves, Overstay requests, Official OD request, etc. It is easy to use for attendance regularization, viewing salary slips & appraisal results, company policies and documents. It is very beneficial for employees & evaluators to be able to get so many processes on a single platform.

SAP SuccessFactors HCM Feature Ratings

7.8
Employment history
8
Job profiles and administration
8
Workflow for transfers, promotions, pay raises, etc.
8
Organizational charting
8
Compliance data (COBRA, OSHA, etc.)
7
7.8
Pay calculation
8
Off-cycle/On-Demand payment
7
Benefit plan administration
8
Salary revision and increment management
8
Reimbursement management
8
7.0
Approval workflow
9
Balance details
5
Annual carry-forward and encashment
7
7.6
View and generate pay and benefit information
8
Update personal information
7
View job history
7
View company policy documentation
9
Employee recognition
7
Asset Management ()
Not Rated
7.0
Report builder
7
Pre-built reports
7
Integration with other HR capabilities ()
Not Rated
7.0
Performance plans
7
Performance improvement plans
7
Review status tracking
7
Review reminders
7
Multiple review frequency
7
7.0
Candidate ranking
7
Candidate search
7
Candidate development
7
Onboarding ()
Not Rated
7.3
Corporate goal setting
8
Individual goal setting
7
Line-of sight-visibility
7
Performance tracking
7
8.0
Notifications and Alerts
8

Comments

  • Kristin Mestre | TrustRadius Reviewer
    Kristin Mestre
    (Vendor Representative) commented 9 months ago
    Thank you for your detailed review of SAP SuccessFactors HCM! We're glad to hear that the platform has streamlined your HR processes and improved efficiency across leave management, payroll, and company document access. Your feedback on goal setting, leave request history, and AI-powered evaluations is invaluable, and we appreciate your insights to better meet your needs.

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