Could Be Better
September 27, 2022
Could Be Better
Score 2 out of 10
Vetted Review
Verified User
Overall Satisfaction with Sendinblue
We use Sendinblue to send out a weekly newsletter to our customer database. This newsletter enables us to keep in touch with our readership and audience and provides them with news and research from our industry.
- respond to support tickets promptly
- pricing is competitive
- not easy to move/duplicate sections. much easier to just drag and drop. still working this out.
- don't like the logo or text included with the newsletter sign up form. have now upgraded, but think this should not be included for lower pricing plans
- not getting issues completely answered by support team. currently have an issue with email sign up not working on mobile. have been told it is not working, but not given any suggestions on how to fix this.
- have had unusual issue come up with a link. On 2 separate occasions, with 2 separate newsletters that went out, and 2 different images/articles/links, the link was wrong. Even though we checked it, previewed it and sent test email before we sent out these newsletters and these links were correct. It is the section at the bottom of our current newsletter. On both these occasions, when the customer has forwarded the email they received to us, the link was was to an old link - and it was the same old link on both occasions. We have asked for this to be looked into and are waiting on reply. We are going to try to delete this section this week and re-create. It is not a good look for us.
- We have another issue with how our newsletter is previewing in Outlook. The images and the text are not lining up - not on every section, but on 2 sections out of the 5 sections. Also, the Read Full Article text in the button is not showing properly. Again, not a professional look for us which we are not happy with.
Sendinblue not stacking up so great unfortunately. We are considering going back to Constant Contact because of ongoing issues we are having with Sendinblue. We have however just upgraded to Premium with Sendinblue, mainly so we can get Telephone Support. But now it seems Sendinblue do not call you, you have to call them. With Constant Contact they would phone us and talk us through any issues we were having.
We selected Sendinblue initially because of price.
Also, our average Open rate over the last few months we were with Constant Contact was about 20%. Our Open rate - to exactly the same database, has dropped to under 10% with Sendinblue. We can't understand this. Doesn't make sense.
The Click Rate has stayed about the same - averaging about 2-3% on both platforms.
Do you think Brevo delivers good value for the price?
Yes
Are you happy with Brevo's feature set?
No
Did Brevo live up to sales and marketing promises?
No
Did implementation of Brevo go as expected?
No
Would you buy Brevo again?
No
Brevo Feature Ratings
Sendinblue Support
| Pros | Cons |
|---|---|
Problems get solved Quick Initial Response | Slow Resolution Not kept informed Escalation required Difficult to get immediate help Need to explain problems multiple times |
Yes. After one month of being on the lower plan, I was having so many issues I decided to purchase Premium Support - for the main reason that I could talk with someone on the phone, and ideally, on a shared screen, look at the issues together we are having so they can be resolved quickly and easily.
However we have been told it is up to us to call Sendinblue.
We don't see this as support.
Yes -
We have reported something that seems a bit odd, but sure looks like it is a glitch of some sort, where the wrong link has gone out in 2 of our newsletters - even though the right link was showing when we checked it.
And the wrong link that went out, was the same wrong link 2 weeks in a row.
We have had complaints from our customers about this.