ManageEngine ServiceDesk Plus Reviewed
November 29, 2017
ManageEngine ServiceDesk Plus Reviewed
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with ServiceDesk Plus
We started using ServiceDesk Plus in one of our divisions. Since then, we upgraded to the MSP version and are now using it globally with in our enterprise. We use most of the features with in ServiceDesk Plus, including the Purchasing, CMDB, Asset Management, and Change Management features. We are looking to use the help desk feature to replace our current solution.
- Discovery of assets
- Reporting
- Integration with other ManageEngine products
- Scheduled asset scans based on IP segments
- ServiceDesk Plus has met all of our objectives in meeting our needs and providing better service to our end users. I can not speak regarding the financial investment in the product.