NOW Is the Future.
January 13, 2025

NOW Is the Future.

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with ServiceNow App Engine

Case management solution: When an incident is raised, it passes through the appropriate team, and the resolutions are deployed through the portal, which can be adopted by any non-developer and is easy to deploy into the system. Once the deployment is successful, the incident is passed to the next team for validation.

Pros

  • Easy and basic configuration.
  • Use of Standard and Custom App.
  • Option for complex development for professionals.

Cons

  • Advanced workflow designs.
  • Linking or integration with other apps.
  • Customizing.
  • Easy incident management.
  • Needs professionals for complex designs, which are expensive.
  • Integration with other tools.
Since people can handle the tool without any development background, this was really helpful and can be adopted by anyone, as reusability functions and drag-and-drop features are very easy. Many in-built features and functionality for integrating other applications are handy and adaptable.
Easy and adaptive features and people with no code to basic code developers can handle this, and the reusability of the many functionalities has added advantage. The incident management tool is at the top of the industry, has easy scalability, and adapts to customer needs. Compared with others, pricing is reasonable for the type of support and features it provides.

Do you think ServiceNow App Engine delivers good value for the price?

Yes

Are you happy with ServiceNow App Engine's feature set?

Yes

Did ServiceNow App Engine live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of ServiceNow App Engine go as expected?

Yes

Would you buy ServiceNow App Engine again?

Yes

When the solution involved complex workflows and integration with many 3rd party applications, we felt the Now app engine was less appropriate as it could not handle different integrations simultaneously for incident resolution and complaints management. This was well suited and managed by people who don't know basic coding.

ServiceNow App Engine Feature Ratings

Low-Code Development
8.0
Visual Modeling
7
Drag-and-drop Interfaces
9
Platform Security
8
Platform User Management
8
Reusability
9
Platform Scalability
7

Comments

More Reviews of ServiceNow App Engine

  1. Home
  2. Low-Code Development Platforms
  3. ServiceNow App Engine Reviews
  4. User Review of ServiceNow App Engine