Powerful and Robust - but a little Janky
October 31, 2018

Powerful and Robust - but a little Janky

Brice Praslicka | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with SharpSpring

SharpSpring is currently used by our business development team. All members from marketing, sales, and account management currently have accounts on the platform and it is used for everything from marketing automation to serving as our CRM. It was selected as a low-cost replacement for an outdated CRM which we had used as long as anyone could remember.

Pros

  • Marketing automation is great. The visual workflow tool is great and works as expected. We were able to replace email replies previously handled by the Gravity Forms WordPress plugin pretty easily with SharpSpring - and they look much better.
  • Fairly straightforward. Everything works pretty much as expected and the interface works and looks about as expected.
  • While not every feature is stellar, it is packed with tools. You can build landing pages, forms, email campaigns, custom email templates and a lot more. The interfaces may be clunky at times and it takes some work, but it sure is a powerful tool for the price.

Cons

  • Clunky search.
  • HTML editors for email/landing pages/etc. are pretty clunky. But you can certainly make them work.
  • The interface seems to change regularly.
  • It's not as intuative as you would think.
  • Better for product focused companies, not necissarily B2B/service-focused companies.
  • User management and roles are pretty limited.
  • Support isn't the most helpful. They are often not available when you need them and they don't usually seem to have an answer - though my questions tend to be pretty specific. However, they do always come back eventually with an answer, sometimes a solution.
  • Can't say we've seen much of a change, but we also weren't extremely actively using it.
When you need a cheap tool that can compete with other CRMs, SharpSpring is a great stand-in. At the time, we couldn't justify the costs of Marketo or Salesforce, so we went with the option that had the best feature parity and lowest cost. If you're a startup and a company looking to grow, I would recommend SharpSpring.

Constant Contact Lead Gen & CRM Feature Ratings

WYSIWYG email editor
5
Dynamic content
6
Ability to test dynamic content
5
Landing pages
5
A/B testing
5
Mobile optimization
5
Email deliverability reporting
5
List management
6
Triggered drip sequences
8
Lead nurturing automation
7
Lead scoring and grading
6
Data quality management
5
Automated sales alerts and tasks
6
Calendaring
Not Rated
Event/webinar marketing
Not Rated
Social sharing and campaigns
6
Social profile integration
5
Dashboards
5
Standard reports
5
Custom reports
5
API
6
Role-based workflow & approvals
4
Customizability
4
Integration with Salesforce.com
5
Integration with Microsoft Dynamics CRM
Not Rated
Integration with SugarCRM
Not Rated

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