Powerful and Robust - but a little Janky
October 31, 2018
Powerful and Robust - but a little Janky
Score 7 out of 10
Vetted Review
Verified User
Overall Satisfaction with SharpSpring
SharpSpring is currently used by our business development team. All members from marketing, sales, and account management currently have accounts on the platform and it is used for everything from marketing automation to serving as our CRM. It was selected as a low-cost replacement for an outdated CRM which we had used as long as anyone could remember.
- Marketing automation is great. The visual workflow tool is great and works as expected. We were able to replace email replies previously handled by the Gravity Forms WordPress plugin pretty easily with SharpSpring - and they look much better.
- Fairly straightforward. Everything works pretty much as expected and the interface works and looks about as expected.
- While not every feature is stellar, it is packed with tools. You can build landing pages, forms, email campaigns, custom email templates and a lot more. The interfaces may be clunky at times and it takes some work, but it sure is a powerful tool for the price.
- Clunky search.
- HTML editors for email/landing pages/etc. are pretty clunky. But you can certainly make them work.
- The interface seems to change regularly.
- It's not as intuative as you would think.
- Better for product focused companies, not necissarily B2B/service-focused companies.
- User management and roles are pretty limited.
- Support isn't the most helpful. They are often not available when you need them and they don't usually seem to have an answer - though my questions tend to be pretty specific. However, they do always come back eventually with an answer, sometimes a solution.
- Can't say we've seen much of a change, but we also weren't extremely actively using it.