A Partnership Made in Heaven For Our Business
Updated July 02, 2020
A Partnership Made in Heaven For Our Business
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with SharpSpring
We are using SharpSpring for all of our campaigns and reach out. We are a small strategic planning firm, therefore, it is across our entire organization. It has been assisting with tracking engagement and is an extremely user-friendly platform. The support provided by SharpSpring has been stellar and much appreciated.
- First and foremost, I have never received the level of support to any of the questions that I have had when working within the platform that I have from SharpSpring. They are extremely responsive and their follow up is incredible.
- Their updates on service advancements has been top notch. They appreciate feedback and want to know how they can improve in all areas by reaching out to us for recommendations.
- The ease of use within their platform makes my job so much easier. Love working with everyone at SharpSpring. The fact that I can talk to a live support within, on average, less than one minute, helps my job tremendously.
- So use to drop and drag functions in other software can be slightly problematic when working within SharpSpring. Would love to see this as an option in future when creating landing pages, emails, etc...
- When wishing to go back during creation of emails, landing pages, etc... would love the option of an arrow back, similar to PowerPoint, Excel, etc...
- We have several clients that have joined onto SharpSpring under us. I would love for them to be able to have the option of directly reaching out to support with their issues and eliminate me as the middleman.
- The ability to track analytics within platform has been extremely helpful.
- Our clients have embraced and have come on board along with us, leaving their previous service. This helps me to manage under one platform.
- The cost of SharpSpring is totally worth the investment.
For me it is all about the level of support provided and the services that help us to get where we need to be. Without the stellar support, it does not matter what they have to offer. This is the best customer focused agency I have ever dealt with in the nearly 30 years of working in my field.