SharpSpring works for us and all our clients
July 02, 2019
SharpSpring works for us and all our clients
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with SharpSpring
We are a marketing agency that uses SharpSpring Internally and also set it up with all of our clients. Our inbound sales team uses the Sales CRM system and opportunity pipeline to increase our client portfolio. Sales reps use smartmail when initially contacting a lead to see if they opened the email. Sales reps update each leads profile with the correct website, address, and phone numbers of each lead (if available). Sales reps track who views our agencies website. Our content management team uses SharpSpring to build out weekly newsletters for our organization and all of our clients. We use SharpSpring to send out all outward-facing leads or customers.
- Email management: Sharpspring allows us to upload our emails to a system that tracks opens, clicks, location email was received. This helps gives us more information about our customer so we can better serve them.
- Opportunity pipeline: Our sales team uses this customizable pipeline to manage inbound leads and pull them to closed-won.
- Smartmail: Allows us to see when a lead opened our email and where in the US that email was opened.
- SharpSping needs to update their reporting features. Can't accurately report how many leads responded to smart mail per sales representative.
- The interface could be a little more clean.
- We have not tracked out ROI for using SharpSpring. We have tried many other systems, but SharpSpring happens to be the best.
We tried Pardot, and use it only for one of our clients. We tried Marketo and Hubspot, but they didn't have what we were looking for. They cost too much and provided other features we didn't need.