A great tool for a great value.
Jenny Lassi | TrustRadius Reviewer
Updated February 14, 2020

A great tool for a great value.

Score 9 out of 10
Vetted Review
Reseller
Review Source

Overall Satisfaction with SharpSpring

It is being used for marketing, sales, and account management. For marketing it allows us to automate repetitive marketing activities making it easier for a team of 1 to look like a team of 10. For sales, it allows us to host all materials digitally, generate leads, and track activity of the leads that come into the CRM. It also allows us to use the sales pipeline for helping to plan internal resources and know when work will be hitting our teams. For account management, our executives have a full view of all activities, emails, forms submitted, and web pages visited in the Life of the Lead.
  • I love having a view of all email engagement, all web pages visited, all forms submitted for a single contact in a single view on Life of the Lead.
  • Anytime there is a repetitive marketing task that can be automated, I set up an automation in SharpSpring. It helps a marketing execution team of 1, act like a team of 10.
  • The trigger criteria & filters can be a bit frustrating/limiting, and I wish adding a contact to a list was as easy as running a query against a database.
  • I wish there were a user permission to allow a designer to disable the landing page CSS that users don't have access to so we didn't have to code "important" tags into the custom HTML to override the system's CSS.
  • Although we could, we don't currently use the platform as an agency reseller, but it would be very easy for us, if we did.
  • It allows us to automate repetitive marketing tasks to scale our small marketing team.
Agency reseller model and value.
Well suited for small - medium sized businesses with small teams. There isn't a way to customize user permissions to specific features of the platform, and the user permission templates don't apply to all scenarios so at times, I had to give admin access so a user had access to features needed as a part of their role.

SharpSpring Feature Ratings

WYSIWYG email editor
8
Dynamic content
6
Ability to test dynamic content
6
Landing pages
7
A/B testing
7
Mobile optimization
7
Email deliverability
9
List management
7
Triggered drip sequences
7
Lead nurturing
7
Lead scoring and grading
8
Data quality management
9
Automated sales alerts and tasks
9
Calendaring
9
Event/webinar marketing
9
Social sharing and campaigns
10
Social profile integration
10
Dashboards
9
Standard reports
10
Custom reports
9
API
9
Role-based workflow & approvals
9
Customizability
9
Integration with Salesforce.com
9
Integration with Microsoft Dynamics CRM
10