Everything We Need!
Overall Satisfaction with SharpSpring
We use SharpSpring across many departments. The tools it provides helps us with websites, emails, and social media. It gives us the ability to create forms, landing pages, emails, and automated workflows that can take customers down custom journeys. With it's easy to use drag and drop builders, we get to create professional content without knowing code or taking months of training.
Pros
- The support is very friendly and usually responds within an hour or two of submitting a support ticket. Their quick responses have been the difference between success and failure when we've faced time-sensitive tasks.
- SharpSpring is very easy to use and offers dozens of help docs and step-by-step videos.
- They listen to their customers! SharpSpring even offers feature requests where the community can make recommendations and vote on desired features.
Cons
- SharpSpring offers the ability to customize styling in many ways. However, I wish they had more options.
- We've been able to increase our newsletter subscribers by utilizing dynamic content.
- Our clients are happy with the level of analytics we can provide from campaigns and after sending emails.
- We've been able to complete tasks faster because of the drag and drop features.
- Our landing pages and emails are now mobile friendly without much effort, which means more professional looking content and higher conversions.
Constant Contact Lead Gen & CRM Feature Ratings
SharpSpring Support
Pros | Cons |
---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
SharpSpring support took the time to create a custom step-by-step video walking me through a task that I now get to reference whenever I need.
Using SharpSpring
Pros | Cons |
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Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using Familiar | None |
- Email creation
- Landing page creation
- Form creation
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