Everything We Need!
April 27, 2020

Everything We Need!

Colin Sullivan | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with SharpSpring

We use SharpSpring across many departments. The tools it provides helps us with websites, emails, and social media. It gives us the ability to create forms, landing pages, emails, and automated workflows that can take customers down custom journeys. With it's easy to use drag and drop builders, we get to create professional content without knowing code or taking months of training.

Pros

  • The support is very friendly and usually responds within an hour or two of submitting a support ticket. Their quick responses have been the difference between success and failure when we've faced time-sensitive tasks.
  • SharpSpring is very easy to use and offers dozens of help docs and step-by-step videos.
  • They listen to their customers! SharpSpring even offers feature requests where the community can make recommendations and vote on desired features.

Cons

  • SharpSpring offers the ability to customize styling in many ways. However, I wish they had more options.
  • We've been able to increase our newsletter subscribers by utilizing dynamic content.
  • Our clients are happy with the level of analytics we can provide from campaigns and after sending emails.
  • We've been able to complete tasks faster because of the drag and drop features.
  • Our landing pages and emails are now mobile friendly without much effort, which means more professional looking content and higher conversions.
SharpSpring is excellent for businesses that want the full package for a very competitive price. We love the fact that everything we need for our marketing efforts is in one place and can be automated. SharpSpring may be less appropriate for someone who just wants a tool to send emails alone.

Constant Contact Lead Gen & CRM Feature Ratings

9.6
WYSIWYG email editor
10
Dynamic content
10
Ability to test dynamic content
10
Landing pages
10
A/B testing
10
Mobile optimization
8
Email deliverability reporting
9
List management
10
Triggered drip sequences
9
10.0
Lead nurturing automation
10
Lead scoring and grading
10
Data quality management
10
Automated sales alerts and tasks
10
8.0
Calendaring
Not Rated
Event/webinar marketing
8
Not Rated
Social sharing and campaigns
Not Rated
Social profile integration
Not Rated
9.0
Dashboards
8
Standard reports
10
Custom reports
9
10.0
API
10
Role-based workflow & approvals
Not Rated
Customizability
Not Rated
Integration with Salesforce.com
Not Rated
Integration with Microsoft Dynamics CRM
Not Rated
Integration with SugarCRM
Not Rated

SharpSpring Support

SharpSpring support is always helpful and friendly. They respond very quickly after submitting a support ticket.
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
SharpSpring support took the time to create a custom step-by-step video walking me through a task that I now get to reference whenever I need.

Using SharpSpring

The drag and drop builder along with their knowledgable support team, helps docs, and training videos.
ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • Email creation
  • Landing page creation
  • Form creation

Comments

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