Constant Contact Lead Gen & CRM

Constant Contact Lead Gen & CRM
Formerly SharpSpring

Customer Verified
Top Rated
Score 7.7 out of 10
Top Rated
Constant Contact Lead Gen & CRM


What is Constant Contact Lead Gen & CRM?

Constant Contact delivers for small businesses with tools to simplify and amplify digital marketing. Constant Contact Lead Gen & CRM is a marketing and sales platform developed to help businesses build their pipeline, nurture leads and close more deals. The...
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Recent Reviews

Decent Platform

8 out of 10
June 23, 2022
We use the SharpSpring from Constant Contact for the following: tracking ROI and progress with sales leads; social media planning; …
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Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 26 features
  • List management (498)
  • Email deliverability reporting (815)
  • Lead scoring and grading (490)
  • Dashboards (486)

Reviewer Pros & Cons

View all pros & cons

Video Reviews

2 videos

User Review: New Businesses Will Find SharpSpring To Work As A Great Place To Start With Marketing
SharpSpring Review: Is Not Only Used Effectively By Marketing Co, But Recommended In Client Use
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View all pricing


Starting at $199

per month


Starting at $599

per month


Starting at $899

per month

Entry-level set up fee?

  • Setup fee required
For the latest information on pricing, visit…


  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

Starting price (does not include set up fee)

  • $199 per month
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Email & Online Marketing

Using software to manage lists, send emails, automate email campaigns and track results.

7.4Avg 7.5

Lead Management

The process of tracking and managing prospective customers from lead generation to conversion.

8.9Avg 7.5

Campaign Management

Users can schedule campaigns and/or events with reminders, announcements, etc.

8.6Avg 7.4

Social Media Marketing

Using social media networks to help amplify marketing endeavors.

7Avg 7.3

Reporting & Analytics

Users can report on and analyze usage, performance, ROI, and/or other metrics of success.

8.7Avg 7.3

Platform & Infrastructure

Features related to platform-wide settings and structure, such as permissions, languages, integrations, customizations, etc.

8.1Avg 7.2
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Product Details

What is Constant Contact Lead Gen & CRM?

Constant Contact delivers for small businesses with tools to simplify and amplify digital marketing. Constant Contact Lead Gen & CRM is a marketing and sales platform developed to help businesses build their pipeline, nurture leads and close more deals. The tools are designed to help businesses attract the right leads, nurture them with personalized content, and grow with better conversion.

- Acquires hot leads faster with email & social marketing, plus retargeting ads. Leads are automatically scored based on their activity and passed to sales.

- Helps deliver the right message to the right people, at the right time. With a flexible centralized CRM and customizable automations, tasks like nurturing leads and sales follow-ups are easier.

- Insights and real-time analytics that connect marketing spend to sales results, pipeline, and revenue.

Constant Contact Lead Gen & CRM Features

Email & Online Marketing Features

  • Supported: WYSIWYG email editor
  • Supported: Dynamic content
  • Supported: Ability to test dynamic content
  • Supported: Landing pages
  • Supported: A/B testing
  • Supported: Mobile optimization
  • Supported: Email deliverability reporting
  • Supported: List management
  • Supported: Triggered drip sequences

Lead Management Features

  • Supported: Lead nurturing
  • Supported: Lead scoring and grading
  • Supported: Data quality management
  • Supported: Automated sales alerts and tasks

Campaign Management Features

  • Supported: Calendaring
  • Supported: Event/webinar marketing

Social Media Marketing Features

  • Supported: Social sharing and campaigns
  • Supported: Social profile integration

Reporting & Analytics Features

  • Supported: Dashboards
  • Supported: Standard reports
  • Supported: Custom reports

Platform & Infrastructure Features

  • Supported: API
  • Supported: Role-based workflow & approvals
  • Supported: Customizability
  • Supported: Integration with
  • Supported: Integration with Microsoft Dynamics CRM
  • Supported: Integration with SugarCRM

Constant Contact Lead Gen & CRM Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Windows Phone
Supported CountriesAvailable Internationally
Supported LanguagesEnglish, French, Spanish, Dutch, German, Italian, Turkish, Portuguese, Romanian

Frequently Asked Questions

Constant Contact Lead Gen & CRM starts at $199.

HubSpot Marketing Hub, Adobe Marketo Engage, and Pardot are common alternatives for Constant Contact Lead Gen & CRM.

Reviewers rate Lead nurturing highest, with a score of 9.5.

The most common users of Constant Contact Lead Gen & CRM are from Small Businesses (1-50 employees).

Constant Contact Lead Gen & CRM Customer Size Distribution

Small Businesses (1-50 employees)56%
Mid-Size Companies (51-500 employees)43%
Enterprises (more than 500 employees)1%
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(1-25 of 71)
Companies can't remove reviews or game the system. Here's why
Darren Winter, MA | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
The support is great which really helps overcome challenges if you become stuck and the training videos are great too. Same-day replies are great and I even got some help with some CSS code on the chat. Not many organizations would do this or even respond.
David Fox | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Customer support has been very responsive and each person we have dealt with has specialized in the areas of support we needed them for at the time. When we have needed additional support, it has been there and they have gone above and beyond to keep things moving forward for us, regardless of the issue.
Score 10 out of 10
Vetted Review
Verified User
The support at SharpSpring is exceptional, with live chat and fast responses to any tickets submitted. There is always follow ups to any issues as well as open availably to schedule calls with account managers who can help walk you through any news ways you'd like to use the software.
Score 8 out of 10
Vetted Review
Verified User
Nothing was ever too much of an ask for any of the support team I have encountered at SharpSpring. Being in Australia can be challenging with time zones, but the U.S. based team I spoke with always made themselves available to ensure they could service our requirements during local business hours.
Score 10 out of 10
Vetted Review
The SharpSpring support team has been nothing short of amazing! They have dedicated team members for different areas of expertise, including sales, product specialists, demos, agency specialists, etc. so that each team member is an expert at what they do. They have been helpful and knowledgeable when I come with questions or requests, and if they don't know the answer, they know exactly who to direct you to. Everything in my experience, from support tickets to demos has been handled in a timely, friendly, and professional manner. They also have a wealth of resources to help you learn and understand the platform, maximize your ability to use it, and consistently update you on new features. On that note, they are also very responsive to feedback, and have a feature request readily available from inside the platform, so you don't even have to leave the site to request something new!
Laerte Jofre Junior | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
SharpSpring has a good support even though I only used once, because It is a very easy tool to understand and use. My ticket was responded and resolved in less than 24h. They have a lot of channels to talk and the response time is very fast, overall we're very happy with the support team.
Score 10 out of 10
Vetted Review
Verified User
We don't often need SharpSpring support. We used it only once and the service was very effective. The attendant was very polite and attentive and made herself available to assist us in everything we needed. We know the importance and value the support; we can count on SharpSpring to help us with the questions we need to use the system in the best way.
Score 10 out of 10
Vetted Review
SharpSpring's customer service and support team have always been on-point. Their response times are very fast, and they are always very knowledgeable. Even their account services team are very responsive. I'm very happy with their customer service and overall support (we don't even have a large account with them but they are always there to help).
Score 10 out of 10
Vetted Review
Verified User
The Customer Support at SharpSpring is second to none. This has been extremely helpful in the early stages when training and getting everything set up to operate efficiently. Our direct contact at SharpSpring, Jonathan Fethiere has been absolutely exceptional in guiding us through training and set up and best practices. Thank you for everything Jonathan!
Score 9 out of 10
Vetted Review
Verified User
It's something I'm particularly happy about. Their support service is always glad to help, they have great knowledge of the tool and if by any chance what you need an answer for is not available, they'll make sure to bring attention to a potential improvement in the near future.
Lance French | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Our reps have been fantastic. Whenever we have an issue or a question they are right there to help us figure it out. Even helping us manage the database so we don't needlessly go over our allotment. Basically helping us cut out the fat on our database. I couldn't be happier with SharpSpring.
January 25, 2021

Most comprehensive CRM

Score 10 out of 10
Vetted Review
Verified User
The team at SharpSpring has gone beyond ways to help us understand all the features and given long demos to us considering we had only some experience using the platform. They have resolved all issues in a very short span of time and we have never suffered any loss of time and opportunity due to the support team not responding on time.
Julio Ahumada  MBA | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
The support team is highly responsive and they never make me feel like a dummy. Cordial, polite, and you get the sense that they want you to succeed. I would say best in class. Here is where the main difference I see in other platforms' support teams: SharpSpring's staff seem happy. They are friendly and they have your back.
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