Overall Satisfaction with SharpSpring
We use SharpSpring in our company as a lead generator and for tracking leads. Each department in the company uses SharpSpring differently for their needs. I personally will create forms, email blasts, and landing pages for our team and we'll use those to pull contact information from interested parties and qualify them for possible leads. As a reseller, we help our clients use SharpSpring also for lead generation and help assist them with any questions, or email/landing page builds they would need help with.
- Lead scoring.
- Lead generation.
- Email templates are professionally designed and easy to use.
- Persona building is easy to use and build for users.
- Partner Portal is one of the most helpful tools provided by SharpSpring.
- Helpful and friendly customer service.
- Very robust, as a new person it can be hard to find what you're looking for.
- Email templates some times require HTML to get your design to look right.
- Testing for the different levels can be hard or time consuming.
- We've had more leads than we did previously.
- Complements on our designs.
- Has been helpful to potential clients reviewing our landing pages, and emails.
The transition from Zoho to SharpSpring has seemed to be an easy one for most of our team. Everyone seems to know how to navigate the SharpSpring platform well. As a whole, SharpSpring works better for our company's and our clients' needs. I enjoy working with the templates and designs that SharpSpring has to offer and saves our team time and energy when creating our landing pages and email blasts.
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I think SharpSpring for someone who's never used a CRM could be tough to get used to at first. We've had clients send us messages asking easy to moderate questions on where to find things, and how to use some of the features in SharpSpring. Outside of that, if you've used a CRM before I think SharpSpring does a good job of separating the sales and marketing sides of the platform. Our teams can find everything they're looking for once they're in the right section. Recently SharpSpring even separated the two areas and updated their navigation to make certain content, and report items easier to find.
I've worked with other CRMs in the past and haven't had very good luck with the customer service, or the customer service was hard to get a hold of. When working with clients time is important. I've never had an issue with my years of working with SharpSpring. Even more recently when doing a refresher, we had Sofia and Scott run multiple Zoom meeting trainings with our team and provided some great insights on quick fixes and troubleshooting.
I think SharpSpring can serve the needs of different departments in a small or large company, it's reasonably priced and the customer service is really helpful if you're lost or need help. I haven't had that same experience with other CRM companies. SharpSpring also doesn't charge for additional emails that are added to email blasts. I think that's a really important feature when looking at a CRM. Others charge by the size, or a number of emails in a group. If you send 1 or 100 a month it doesn't matter!