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Solid Value for Basic Text Marketing
April 24, 2020

Solid Value for Basic Text Marketing

Nate Hilpert | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with SimpleTexting

We used it as an opportunity to link new people we met at events to our online community through keyword texting and automatic replies forwarding them in the appropriate direction thereafter. The key problem we were facing was a lack of connection between physical connection and ongoing online contact. SimpleTexting provided a simple platform where we were able to meet that need.
  • Unlimited keywords.
  • Simple to set up triggers.
  • Easy access to data.
  • Direct messaging feature "unread" feature sometimes unclear.
  • Direct messaging "search" feature requires a specific format to find the number.
  • We were able to start 250 mental health conversations from a single event, our largest ever.
  • We were able to reduce reply time from 8 hours to 2 hours on these event texts.
  • We had the 700 replies in 2 days, which was 4x our best day.
We used a rival company called Textedly. The experience top to bottom was better with SimpleTexting, from pricing to simplicity of features to custom service to ease of accessing data to overall functionality. Would recommend SimpleTexting over many competitors in a heartbeat because of their solid service and product.
They replied quickly and went above and beyond to help me fix my issues. For instance, we had two billing issues, and one customer service rep made a custom and creative solution to help save us money with no effort on our part. Any experience we've had, they replied quickly and kindly.

Do you think SimpleTexting delivers good value for the price?

Yes

Are you happy with SimpleTexting's feature set?

Yes

Did SimpleTexting live up to sales and marketing promises?

Yes

Did implementation of SimpleTexting go as expected?

Yes

Would you buy SimpleTexting again?

Yes

SimpleTexting is well suited for anyone wanting to get entry level text marketing experience. The reason we moved away from the platform was because we needed solutions that required custom development, but our experience with SimpleTexting was an immediate access to the base product that we were wanting, with the experience that allowed us to iterate and expand. For anyone wanting to do the same, my experience with SimpleTexting was great.