Will Your Brand Stand the Test of Time? Ensure it Will with Simplify 360
Tom Ski (Social Media Marketing  Specialist) | TrustRadius Reviewer
Updated November 20, 2013

Will Your Brand Stand the Test of Time? Ensure it Will with Simplify 360

Score 10 out of 10
Vetted Review
Verified User
Review Source

Software Version

Social Marketing Suite

Modules Used

  • Publishing, Brand Management, Social Engagement, Insights, Work Flow,

Overall Satisfaction

  • BeFirst publishes to multiple social channels for clients. The publishing module makes publishing very easy and effective.
  • Workflow allows our team to handle customer service requests and brand management issues very quickly to maintain a company's reputation.
  • The ease of set up in the listening module, makes brand reputation very effective.
  • The platform does offer platform provide sentiment analysis, and it works great. The team has found that is very easy to keep up conversations and answer customer for clients or forward the infomation to said client.
  • I would like to see Simplify 360 add analytic tracking function for custom URLs.
  • Better Customer Service reponse time.
  • Simplify 360 has increased our team's efficiency. While increasing ROI for our clients.
Simplify 360 has made brand monitoring, work flow very easy and effective. Our team has been able to save time and increased clients' ROI. We have tried several other similar services without the same ease of use and success for our clients.
We would recommend Simplify 360 to anyone looking for brand monitoring and social engagement from a simple to use dashboard. Before contacting Simplify 360, have a complete understanding of what you and your team desire to achieve and a understanding of the roles of each team member. Simplify 360 will take the time to teach your team how to effectively use the platform for maximum return.

Evaluation and Selection

Yes - We replaced the other platform for Simplify 360 for ease of use and accurate data. Set up and monitoring were very easy and the workflow modual is very robust within Simplify 360.
In side by side analysis, Simplify 360 was much easier to set up teams, work flow and the brand monitoring was quite a bit more accurate.
  • Product Features
  • Product Usability
  • Positive Sales Experience with the Vendor
  • Analyst Reports
Analyst reports, ability to respond quickly to negitive responses and customer complaints for clients. To achieve a understand of what customers expect of brands they follow and purchase.
I thought the process was very good. It made me think about my responses.