Reviewed Edition: Business

About the Reviewer

User Review: "SiSENSE as web service platform."

5 out of 0 - 5 | updated 3/10/2015

TrustRadius Review Summary

SiSense is great at mashing up data from multiple sources, easy to deploy, easy dashboard and report preparation, and low hardware usage. It is ideal for companies who are limited in money and time to deploy. A few areas for improvement include easier ETL tool configuration and the data context interface could be easier to use.

Overall Satisfaction with Sisense

Likelihood to Recommend Sisense


From my point of view it is perfect tool for any company which just starts with its first BI solution and are limited with money. Also great for companies which do not want to have a time consuming project to deploy. It depends on how large your data sources are, but probably you wont need to invest in any new hardware.

Sisense Use Cases and Deployment Scope

I was using Sisense Prism as platform supporting our own www service. Our service provided a complex info about public contracts around Poland and we used Prism as BI platform to generate Dashboards. Those Dashboards were used by our costumers to analyze situation on public contracts market and support them in decision to start with a given contract. Overall I see Prism as a great tool, which requires not so much IT knowledge to operate and is not time consuming in terms of deployment and report or dashboard preparation. It is also very low on Hardware resources consumption.

Sisense Pros

  • Great at mashing up data from multiple different data sources.
  • Easy deployment, ETL process, Dashboard or Report preparation and distribution to end users.
  • Very low hardware usage so you probably wont need to invest huge money on new servers.

Sisense Cons

  • Plug-ins in ETL tool are powerful, but configuration could be a little easier. Also JS extension in Prism Web is powerful but could be a little more clear how to use.
  • Data Context interface needs an overhaul, it is important part and right now it is difficult to use.

Sisense Alternatives Considered

Less resource consuming and faster deployment.

Likelihood to Renew Sisense


The main factor is flexibility of Prism and that is enhanced pretty often.

ROI on Sisense purchase

  • We're able to finish our web service which we could not with our previous BI vendor.
  • We could use our own product in a matter of 2-3 months after deployment which was quick.

Using Sisense

Sisense Users and Roles

4 - They are creating Dashboards and support our customers.

Sisense Support Headcount Required

3 - One need basic knowledge on BI as general, some SQL knowledge, an analytical mind, ability to know how use script languages (it is not required but it is useful to have a general knowledge how scripting works; it helps a lot at some point). One also should have a basic taste for composing a color palette and Dashboard layout planning.

Key Sisense Use Cases

  • Final Dashboards used as IFrame on our web service.
  • Ability to mash-up multiple different data sources
  • Speed - even with lot of text to analyze.

Innovative Uses of Sisense

Mainly as a platform integrated with our web service that allows an innovative approach to analyzing public contracts market.

Future Planned Uses of Sisense

As of today None.

Evaluating Sisense and Competitors

Products Replaced by Sisense

Yes - We replaced InForum BI solution for following reasons:
- Support for WWW was weak
- Slow
- Mashing up different data sources was near impossible

Key Sisense Differentiators

  • Price
  • Product Features
  • Product Usability
Product Features - mash up from different data sources and support for WWW were most important factors.

Sisense Evaluation Lessons

I would definitely be more thorough in terms of evaluating a specific features required for our own product.

Sisense Implementation

Sisense Implementation Rating and Lessons


Quick and simple. If we had run into some issues they were solved pretty quickly.

Sisense Implementation Details / Implementation Partner

Implemented in-house

Sisense Implementation Phases


Change Management Lessons

Change management was a big part of the implementation and was well-handled - Always use a separate environment to test new release. Always make a back up of each ElastiCube before each upgrade.

Sisense Implementation Issues

Some issues with IIS, when implementing earlier versions of Prism Web.

Sisense Training

Sisense Online Training Rating


Sisense Support

Overall Support Rating for Sisense


Support is very good. Quick response, timely delivered solutions and those are exactly what is required.

Sisense Customer Support Pros and Cons


Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response

Sisense Bug Resolution

Yes - Yes, it was solved in timely fashion (usually in next release but sometimes I've receive a special hotfix for certain issues) and to my full satisfaction.

Exceptional Examples of Sisense Support

Since solution is only in English, fact that they allowed us to translate some parts of Web Interface to Polish was something exceptional.

Using Sisense

Sisense Usability Rating


Excellent, easy to use, end2end solution. It requires almost no it knowledge and is ready from day one to be used by end users.

Sisense Usability Pros and Cons


Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Quick to learn
Feel confident using

Easy Tasks in Sisense

  • ETL
  • Dashboard preparation
  • Dashboard distribution

Difficult Tasks in Sisense

  • Plugins in EC Manager.
  • Context