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Maturing Platform with Good Customer Service
February 08, 2022

Maturing Platform with Good Customer Service

Anonymous | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Overall Satisfaction with Skedulo

We use Skedulo to schedule and route plan our valuation jobs. We integrate jobs from our jobs & workflow management system and then use Skedulo to plan and optimize both work plans and routes for our valuers.
  • Friendly UI
  • Continuous Product Development
  • Open Source APIs
  • Optimization Engine for Scheduling
  • Sparse Implementation Technical & Solution Experts
  • Project Planning when third party systems & vendors are involved
  • Scheduling
  • Optimization
  • Route Planning
  • Enabled Self Serve Booking capability
  • Lengthy implementation window due to high degree of change management
  • FTE efficiencies not yet fully realized; assumed higher levels of automation
  • Enable customer innovation and new Self Serve booking capability
  • Salesforce Field Service (Click Field Service Edge)
Skedulo was at a lower cost tier and a better partner for our organization from an agility and culture perspective. We have been able to grow and innovate alongside Skedulo

Do you think Skedulo delivers good value for the price?

Yes

Are you happy with Skedulo's feature set?

No

Did Skedulo live up to sales and marketing promises?

No

Did implementation of Skedulo go as expected?

No

Would you buy Skedulo again?

Yes

Skedulo works well to visualize capacity. It also works well to assist with the planning of routes and distribution of work. It works well for the field resources and provides the key information about their jobs and enables alerts to be provided to customers. The automated Optimization & Scheduling engine is still maturing. Skedulo also does a good job satisfying the customer's unique requirements and has a solid in-house development team looking to continually improve the platform.