Item: Skedulo
Rating: 6
Author: Verified User

Overall Satisfaction with Skedulo

Use Cases and Deployment Scope

We use Skedulo to schedule and route plan our valuation jobs. We integrate jobs from our jobs & workflow management system and then use Skedulo to plan and optimize both work plans and routes for our valuers.

Pros and Cons

Pros

Friendly UI
Continuous Product Development
Open Source APIs

Cons

Optimization Engine for Scheduling
Sparse Implementation Technical & Solution Experts
Project Planning when third party systems & vendors are involved

Most Important Features

Scheduling
Optimization
Route Planning
Enabled Self Serve Booking capability

Return on Investment

Lengthy implementation window due to high degree of change management
FTE efficiencies not yet fully realized; assumed higher levels of automation
Enable customer innovation and new Self Serve booking capability

Alternatives Considered

Salesforce Field Service (Click Field Service Edge)

Skedulo was at a lower cost tier and a better partner for our organization from an agility and culture perspective. We have been able to grow and innovate alongside Skedulo

Key Insights

Do you think Skedulo delivers good value for the price?

Yes

Are you happy with Skedulo's feature set?

Did Skedulo live up to sales and marketing promises?

Did implementation of Skedulo go as expected?

Would you buy Skedulo again?

Yes

Other Software Used

Workday Financial Management/Revenue Management, Workday Human Capital Management

Likelihood to Recommend

Skedulo works well to visualize capacity. It also works well to assist with the planning of routes and distribution of work. It works well for the field resources and provides the key information about their jobs and enables alerts to be provided to customers. The automated Optimization & Scheduling engine is still maturing. Skedulo also does a good job satisfying the customer's unique requirements and has a solid in-house development team looking to continually improve the platform.

Comments

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Maturing Platform with Good Customer Service