A fully adequate LMS solution with exceptional service
July 17, 2023

A fully adequate LMS solution with exceptional service

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Skilljar Customer Education Software

We use it as an internal training management system. Basically we need a solution for training that was repeatable, scalable, measurable. Before this solution most training was being organized and tracked through spreadsheets, articles, slide decks

Pros

  • easy course content creation
  • easy management of admin users

Cons

  • more intuitive experience with publication, organization, navigation of content
  • user data managment features for data policy compliance
  • course content templates/presets to help with making the courses more aesthetically pleasing
  • a "course completion" page to indicate when a course is done
As stated previously, while course content creation is fairly easy, managing all other aspects (publication, navigation, organization, labelling, groups, etc) is not very intuitive at all. It has most features that most users would probably need, but I don't feel like anything about Skilljar is cutting-edge or super refined. You'd also need to put in a lot of work to make the site aesthetically appealing. So it's definitely adequate, but there's a lot of room to grow
This is my favorite aspect of Skilljar thus far. My experience with the customer success managers has been very good. They are available, very responsive, and I've had great experiences working with them. I would consider their support exceptional in this regard
  • We are a global organization and utilizing skilljar has enabled us to deliver trainings that are scalable globally, repeatable, trackable, and measureable.

Do you think Skilljar by Gainsight delivers good value for the price?

Not sure

Are you happy with Skilljar by Gainsight's feature set?

Yes

Did Skilljar by Gainsight live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Skilljar by Gainsight go as expected?

I wasn't involved with the implementation phase

Would you buy Skilljar by Gainsight again?

Yes

I think it is well suited for organizations that want to create a lot of self-service courses.

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