Enables scalability for high-growth startups
May 02, 2023

Enables scalability for high-growth startups

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Skilljar Customer Education Software

Originally built core onboarding & training curriculum using Skilljar (as a Customer Success Manager), which helped us pivot away from personalized trainings & begin to train large volumes of users. As a PMM, I now pitch our onboarding as part of our core product offering & Skilljar provides an elevated conduit through which we can provide that training.

Pros

  • Onboarding & implementation process
  • User-friendly back-end
  • Capacity for customization

Cons

  • Customization can sometimes be limiting
  • Analytics are good, but basic
Pretty intuitive interface, easy for users to engage with on the front-end & easy for content builders on the back-end.
  • Faster product adoption
  • Improved scalability
  • Stronger product fluency

Do you think Skilljar by Gainsight delivers good value for the price?

Not sure

Are you happy with Skilljar by Gainsight's feature set?

Yes

Did Skilljar by Gainsight live up to sales and marketing promises?

Yes

Did implementation of Skilljar by Gainsight go as expected?

Yes

Would you buy Skilljar by Gainsight again?

Yes

Well suited for mid to high growth startups looking for a solution to transition from personalized trainings & onboardings to something that's more scalable. Not suited for a company not quite at this stage (given the time & investment required for the initial content build).

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