See how users see you, as if you were watching Netflix !!!
September 25, 2018
See how users see you, as if you were watching Netflix !!!
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Smartlook
We are using Smartlook mainly as a tool that allows us to know exactly what the client is seeing, to determine the "visual" causes of bounces, the user experience when using an online personalization form and in general the browsing patterns: when it enters the main window, when it enters the landing of models or the landing of products, or directly to the product window.
- It does not slow down the client's navigation. THIS IS VERY IMPORTANT!
- Watching a "live" recording is particularly useful to support a client who has problems at that moment.
- The reproduction of the videos is very fluid.
- The cost of the premium plan could be more accessible for companies like ours, which has a low budget for marketing and analytics issues.
- We have not reached the point of connecting with Google Analytics, but at the time we would like it to be as simple and flexible as possible.
- We still have no positive or negative impact, since we just started using it the last week with the free version all open.