Absolutely phenomenal
August 27, 2019

Absolutely phenomenal

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Smartlook

Smartlook is being used across the whole organization as every department can benefit from seeing what areas we are failing customers on and what areas can be improved.
  • Amazing heatmaps.
  • The recording capabilities are second-to-none.
  • Well priced and phenomenal features.
  • Nothing that I can think of at this time.
  • Able to fix technical issues quickly.
  • Implement more support pop-ups in places that need it.
I absolutely love SmartLook not only for the number of features that it packs into it but how good those features are. We generally use it for spotting technical issues or seeing the heat maps but it also allowed us to see the main points at which people abandon carts. And although we can see that through GA, Smartlook allows us to see what they are looking at when they do it, which helps us to narrow down why they left. All of the other features are phenomenal and the support is great.
They are always extremely helpful and get back to you quickly.
I haven't used any others but I don't need to since Smartlook is perfect for me!
Smartlook is well suited for online e-commerce business and all other business types to see what customers are looking for, what to improve on etc.