Essential for any web developer!
September 26, 2019

Essential for any web developer!

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Smartlook

I am using it for my personal website, my business website and also started using it for a specific client whose website I am managing. I have gained some very valuable insights into how people are using my website. I discovered a broken link on the client's site and can now make informed recommendations on changes to the client's site.
  • Shows exactly how people act on your website.
  • You can see how long people are on your site.
  • With enough visits, you can see a great heatmap of how people use your site.
  • A summary table of visits to your site will be great.
  • A summary showing how long people are on your site, where they are located and how they found your site.
  • An option to put in what you see as a "conversion" and then the ability to track that.
  • After seeing where I lose people on the buyer's journey, I was able to adjust the information on my site.
  • I made the contact form more accessible and enhanced the speed of my site as I could see people didn't like waiting for the site to load and get to the contact form.
Only Google Analytics. Smartlook gave me info to work with right from day one, where I had to wait a bit for G Analytics to give useful info. Smartlook was also extremely easy to set up / connect to my Wordpress sites and also to my client's Squarespace site. Next, I will be connecting to a Client's Wix site, so interested to see how it works with Wix.
I haven't had any issues yet and the info given on the site was easy to follow and understand.

Do you think Smartlook delivers good value for the price?

Yes

Are you happy with Smartlook's feature set?

Yes

Did Smartlook live up to sales and marketing promises?

Yes

Did implementation of Smartlook go as expected?

Yes

Would you buy Smartlook again?

Yes

I found Smartlook more useful than Google Analytics in the short time I have had it. It immediately had information that I could use and act on. It is great to see how people act on your site. If you sell something, you can see where you lose people in the buyer's journey.