Understand your customers better
September 26, 2019

Understand your customers better

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Smartlook

I currently use Smartlook in one department to understand all the benefits and then can resell those benefits to my customers. I really like to review the path of my visitors and the information that I need to change. With Smartlook I can know where I lost my visitors and where I have more of their attention. I already made some changes to my website to improve my visitor's experience.

Pros

  • Show the path of your customers on your website. This leads to site improvements.
  • You can see if they're browsing on desktop or mobile browsers.
  • I like the funnels, because you can see if your customers require a lot of clicks before buying something or sending an email.

Cons

  • The funnels are kind of difficult for me to navigate.
  • I don't know this answer to this quite yet.
I have always received an answer. It's been pretty helpful!

Do you think Smartlook delivers good value for the price?

Yes

Are you happy with Smartlook's feature set?

Yes

Did Smartlook live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Smartlook go as expected?

I wasn't involved with the implementation phase

Would you buy Smartlook again?

Yes

If you have an online store, you can see exactly how your customers are behaving on your website. I am not sure where it would be less appropriate. I think that if you want to understand your clients, you should even try the Smartlook free version and take a look in the way they act on your website. Also, you can know if you are prepared to show what your clients are searching.

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