Understand the use of your website
September 27, 2019
Understand the use of your website
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Smartlook
We knew we were getting visits to the website, but not getting the conversions we wanted. Smartlook helped us understand if there were any issues with the website for the user experience that we had not picked up on.
- Give you an insight into how the site is being used.
- Tack actions through the system.
- Groups video by users.
- Videos suggest that users are getting new IDs when they accept cookies and when the screen refreshes.
- It helped us discover a user journey which we were not aware of that was providing a bad experience and causing bounce rates.
Do you think Smartlook delivers good value for the price?
Not sure
Are you happy with Smartlook's feature set?
Yes
Did Smartlook live up to sales and marketing promises?
Yes
Did implementation of Smartlook go as expected?
Yes
Would you buy Smartlook again?
Yes