smartlook is really a great product to improve the user experience
October 29, 2019

smartlook is really a great product to improve the user experience

Nicolas PORTA | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Smartlook

Today we are a small team and globally most of the employees use this solution above all to understand the needs of users, especially in the context of improving the user experience.

Pros

  • The price is very affordable
  • Easy to use and configure
  • Consistent and qualitative functionality

Cons

  • Honestly, I can't find any faults.
  • It's difficult to give a figure but we have found many user experience flaws thanks to Smartlook so the return on investment is really very high.
Smartlook has much more affordable prices.
At the moment I have not been in contact with support. However the documentation and videos are good.

Do you think Smartlook delivers good value for the price?

Yes

Are you happy with Smartlook's feature set?

Yes

Did Smartlook live up to sales and marketing promises?

Yes

Did implementation of Smartlook go as expected?

Yes

Would you buy Smartlook again?

Yes

Smartlook is perfectly suited to understand and improve the user experience.

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