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The best alternative to FullStory
October 31, 2019

The best alternative to FullStory

Francesco Fraioli | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Smartlook

Smartlook is used by my company to monitor usability throughout the whole app. It's going to be used by the product team, mainly the design team to understand, keep track and learn from our users.
  • Easy to create a project and add tracking events to it.
  • I like funnel functionality.
  • Interface very user-friendly.
  • I wish the recordings would be available immediately, seems that there is no "live" view experience.
I used FullStory for the past 4 years and I loved it, but I never really used all the functionalities it offers because the price is insane high for the type of company I worked for. With Smartlook I feel I have access to more functionalities with a much better deal.
I haven't need to contact them yet.

Do you think Smartlook delivers good value for the price?

Yes

Are you happy with Smartlook's feature set?

Yes

Did Smartlook live up to sales and marketing promises?

Yes

Did implementation of Smartlook go as expected?

Yes

Would you buy Smartlook again?

Yes

So far Smartlook fits perfectly with our workflow. I have to look more into how difficult is to turn off recording for some portions of our app, we don't need to record everything, I hope there is the ability to do so on the admin level instead of in the code.