Fast setup and easy to use screen recording tool
January 26, 2022

Fast setup and easy to use screen recording tool

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Smartlook

We use Smartlook regularly to find user behaviors. A mixture of google analytics and Smartlook is a perfect combination for us. Google analytics helps in terms of page views, click events, user flows, etc. While Smartlook helps to generate heatmap, what the user is doing exactly on each and every page. We also use it in case of debugging or in case of MVP/usability testing.

Pros

  • Screen Recording
  • Heatmap Generation

Cons

  • Recording of iframe or embeded content
  • Multi device recording of the same user
  • Knowledge on end-user experience
In the case of the free version. They say x amount of free recordings. But do not provide that much recordings actually. I have used Smartlook with different accounts and in all cases, I have found that after just 10/20% of free usage they stop new recordings and make it compulsory to buy a plan. When I complained about this from one account, they stopped sending mails to buy a plan, but still, recordings are not available. They do this with every account.

Do you think Smartlook delivers good value for the price?

Yes

Are you happy with Smartlook's feature set?

Yes

Did Smartlook live up to sales and marketing promises?

No

Did implementation of Smartlook go as expected?

Yes

Would you buy Smartlook again?

Yes

Smartlook is best for screen recordings. Especially when you are running MVPs. However, its pricing is very high. If your daily visitors are too much then either you will have to lose many of your recordings or you will have to pay too much money.

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