Get an in-depth insight into your visitor's journey, visually.
January 14, 2022
Get an in-depth insight into your visitor's journey, visually.
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Smartlook
We use Smartlook to gain in-depth insights into visitor behavior on our websites. Thanks to Smartlook, we can track visitors' actions exactly as we cannot do with other analytics tools. This guides us to create a richer user experience. With Smartlook, we found out the important issues that our visitors experienced during the checkout step, so we were able to increase the conversion performance of our website.
Pros
- Tracking how visitors are behaving on the website visually by video.
- Well-designed and customizable dashboard to quickly monitor what's happening on your website.
- It works in "real" real-time, so you can track your visitors' sessions instantly.
Cons
- It would be great if Smartlook has a mobile app.
- Sometimes it's hard to understand how to use some features.
- You cannot see it in records visually when visitors interact with an iframe on the web page (probably it's impossible to make it technically).
- We fixed some issues in the checkout process on our website and sales increased 30% up.
- We noticed that some of the content on the site was not interesting to the visitors and revised it, thus increasing the visitors' average session durations by 10% - 30%.
- The content improvements we made, reduced the bounce rates of our sites by 10% - 40%.
Do you think Smartlook delivers good value for the price?
Yes
Are you happy with Smartlook's feature set?
Yes
Did Smartlook live up to sales and marketing promises?
Yes
Did implementation of Smartlook go as expected?
Yes
Would you buy Smartlook again?
Yes
Comments
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