Item: SmartRecruiters
Rating: 4
Author: Gareth Meredith

Use Cases and Deployment Scope

AOL's ATS for all applicants
It is used globally
Every recruiter and hiring manager in every site across our global network

Pros and Cons

It has good mobile functionality
You don't need a resume to apply; you can apply using a Linkedin profile
You can schedule interviews and track this via the tool

Limited data reporting capability
Lack on willingness to create better functionality through bespoke requests
Very poor search functionality
Does not have the ability to talent pool/pipeline candidates effectively
Cannot link to all job boards and therefore skews 'source of hire' reporting functionalilty
Centralised help desk is very 'tech heavy' and forgets that we are customers and need to use our language and not theirs
Candidate name search is not intuitive

Candidate Experience

I cannot really comment on this as I don't have enough candidate experience data to know.

Usability for Hiring Managers

For the most part they seem to navigate their way around the required fields. Functionality for hiring managers in intuitive.

Return on Investment

Lack of ability to pipeline candidates therefore misses out on our strategic objectives
Is a visible tool for hiring managers and therefore enables them to collaborate/own the recruitment process
Has limited data/reporting functionality which prohibits HR dashboard vision

SmartRecruiters is great for bulk recruitment activities. Tt's easy to sort large volumes of candidates and send bulk messages to groups, eased by the fact that you can segment them easily by the stage they are in the process. The fall down is the more strategic side - being able to effectively pipeline candidates; effectively search candidate names and then place into talent pools.

Products Replaced

Not Sure

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Marie Touchon
(Vendor Representative) commented 6 years ago
Dear Gareth, Thank you for taking the time to review us and for your candid feedback. Sorry it has taken us so long to respond. We take your feedback very seriously, and have actually made some serious improvements based on what you and some other customers have said. Smartrecruiters’ key mission is to provide all of our customers with the ultimate candidate and internal user experience. There has been many updates since your review in 2016! Including better research and reporting: as of Spring 2018, updates include some new candidate filters (you can search by status, candidate fields, or by recruiter), and we now have user management filters (you can configure and search you user base easily instead of having to scroll down until finding what you need). Also, regarding the ability to pipeline candidates effectively you can now see in your job’s profile which stages the candidates are in: In-Review, Interview, Offered, Hired, All Active, Leads, Withdrawn and Rejected. Admins can also download their candidate pipeline data in a .csv report right from the current and historical candidate pipeline analytics pages. I know you did not have the best experience with SmartRecruiters, but I’m confident that with our product updates and improvements based on your feedback, we could really turn that around. Our thousands of happy customers would agree :) If you are interested in learning more about what is new, I would love to get you on a call with our team. Let me know, and have a great week!

ATS - craving for the simple, yet functional

Software Version

Overall Satisfaction with SmartRecruiters

Use Cases and Deployment Scope

Pros and Cons

Candidate Experience

Usability for Hiring Managers

Return on Investment

Likelihood to Recommend

SmartRecruiters Feature Ratings

Evaluating SmartRecruiters and Competitors

Products Replaced