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Love to work with!
Updated January 20, 2022

Love to work with!

Olena Gavryliuk | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with SmartSuite

I use it as a task manager. The Project Manager creates tasks for me, makes it dependent on the sprint, function, date, adds their estimates, documentation, connects them with other tasks if needed, etc. So I can have everything I need for work in one task. During my job process I change statuses, and also I can add comments into the task, so I can have all communications inside - do not be afraid to lose some information, or search it in messengers. Also, it has easy-to-work applications with a lot of different filters and settings to make your work experience super comfortable and individual.
  • Usability friendly interface
  • Flexible individual decisions
  • No code
  • Need a timetracker inside
  • Tasks records with all kinds of fields I need
  • Applications and Solutions with differents settings
  • Templates
  • Can't tell
More functions. Easier to use.

Do you think SmartSuite delivers good value for the price?

Yes

Are you happy with SmartSuite's feature set?

Yes

Did SmartSuite live up to sales and marketing promises?

Yes

Did implementation of SmartSuite go as expected?

Yes

Would you buy SmartSuite again?

Yes

It is perfect to use in project management, when you have a lot of workers with different tasks, on a different product or company/work areas. So you can create solutions for each purpose, and connect all solutions to each other if needed. You can do all the operations you need in one place - the work processes, the company budget planning, the place with workers and customers information, etc. And also you can use it for your personal needs - family budget, travel planning, menu, etc.

SmartSuite Feature Ratings

Project Management
10.0
Task Management
10
Resource Management
10
Gantt Charts
10
Scheduling
10
Workflow Automation
10
Team Collaboration
10
Support for Agile Methodology
10
Document Management
10
Email integration
10
Mobile Access
10
Timesheet Tracking
10
Change request and Case Management
10
Budget and Expense Management
10
Professional Services Automation
10.0
Quotes/estimates
10
Project & financial reporting
10
Integration with accounting software
10

Using SmartSuite

50 - Task-management
I think you don't have special skills for it
  • task management
  • planning
  • workers information
  • can't answer
  • to plan family budget
  • to plan travels
I have a great expereance

Evaluating SmartSuite and Competitors

SmartSuite Implementation

That's easy. Just try
  • Implemented in-house
Change management was a big part of the implementation and was well-handled
  • I don't know

SmartSuite Support

They have a great tutorial and a lot of hits during the work process
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
Problems left unsolved
I can't

Using SmartSuite

The product is usability friendly, easy to use, flexible and has all functions I need for my purposes
ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • All of them
  • Formula field
Yes