SaaSforce first try on smartsupp
September 24, 2024

SaaSforce first try on smartsupp

Yves Pauwels | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Smartsupp

Chatbox on our website for all commercial and technical questions. We have no view on the current questions or remarks visiting customers might have, this is addressed by thie chatbox. With the chat box we would like to have insights in the users that visit our site, what questions they might have and or we can help solving those questions on the fly improving customer satisfaction and generating extra business

Pros

  • Fast integration
  • Easy user interface
  • Not complicated
  • Excellent compatibility

Cons

  • customer support doesn't answer chat requests or messages
  • implementation of the trial option works but not clear wether extra features work in trial
  • Still on trial
  • direct result, promesing
Works good and quick, super fast setup, after creating the account, the javascript copy/pasted on our homepage and in 15 minutes the first chat request came in, it just really works. downside, customer support not available, still have some questions on the implementation of extra features in the chatbox.
None

Do you think Smartsupp delivers good value for the price?

Yes

Are you happy with Smartsupp's feature set?

Yes

Did Smartsupp live up to sales and marketing promises?

Yes

Did implementation of Smartsupp go as expected?

Yes

Would you buy Smartsupp again?

Yes

Good for chat and tracking people on your site, when customers have a commercial question we can respond quickly. A customer on our store has questions about sizing or shipping policies. Smartsupp’s live chat provides an instant solution, keeping the potential customer engaged and more likely to complete the purchase.

Smartsupp Feature Ratings

Chat Automation
7.5
Real-time messaging
7
Chat notifications
7
Prospecting
5
Chat-based scheduling
6
Chat widgets
10
Chat sentiment analysis
10
Chat Analytics and Reports
10.0
Chat history and transcripts
10
Chat reporting
10
Chat and web analytics
10

Comments

  • Kateřina Vonášková | TrustRadius Reviewer
    Kateřina Vonášková
    commented a year ago
    Hello Yves, thank you for your feedback. We're thrilled that Smartsupp has been easy to set up and use. It's fantastic to see that our chatbox is already helping you answer customer queries and improve satisfaction! We’re sorry to hear that our customer support hasn’t met your expectations. This is definitely not the experience we want to provide. If you still need some answers, please, contact us on support@smartsupp.com. Thank you again for choosing Smartsupp. If you have any further questions, feel free to reach out—we're always happy to assist! Kateřina Smartsupp

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