Can't recommend anyone better for our personal injury firm!
October 25, 2021

Can't recommend anyone better for our personal injury firm!

Lindsey Irvine | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Live Website Chat

Our PI firm has tried at least half a dozen companies that provide the same or similar services as in the five years I've been with my company. has far outperformed all others. They have continued to provide us with the most professional, responsive, and thorough service of any company hands down. Not only is our account manager, Alex, extremely attentive to our needs, but he ensures that every adjustment to our process is followed through by every agent, every time. Alex ensures that all information necessary to make a determination is obtained from each lead, which also has helped to increase our productivity tremendously. Our leads are met with sympathy and understanding, as well as unwavering professionalism, which, of course, translates to more clients for our firm. I can't recommend enough, and if you have the option, definitely request Alex as your account manager!
  • Responsiveness by Account Manager
  • Agents are articulate and obtain all necessary detail on every call
  • Agents sympathetic to our injured potential clients
  • Would like the ability to have our calls recorded on's end, since our calls are transferred to them, and we cannot record ourselves at that point.
  • Live agents
  • Responsivity
  • Professionalism and Courtesy to our staff and our leads
  • increased productivity by reducing the number of times our employees have to return calls

Do you think Live Website Chat delivers good value for the price?


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Would you buy Live Website Chat again?

Yes is well suited for any time you don't have internal employees answering live calls. Their services have been a game-changer for our company, especially since the pandemic.