Amazing!
March 02, 2020

Amazing!

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Smith.ai Live Website Chat

Smith.ai Chat helps us to not lose that customer who can't pick up the phone as easily as chatting. We don't lose business by being "available" 24 hours a day.

Pros

  • Quick responses.
  • We are able to set up the answers to most frequently asked questions.
  • Quick turn around.
  • Potential clients don't have to wait for an initial response from our firm.
Quick turn around in providing our office a transcript of the chat. Easy set up for automatic responses.
Anytime we need assistance, there is little to no wait time and the representatives are extremely helpful and knowledgeable.

Do you think Smith.ai delivers good value for the price?

Yes

Are you happy with Smith.ai's feature set?

Yes

Did Smith.ai live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Smith.ai go as expected?

I wasn't involved with the implementation phase

Would you buy Smith.ai again?

Yes

Smith.ai Live chat is most helpful in grabbing that potential customer and being able to answer his/her questions while getting us a transcript of that chat so there isn't a lot of time that goes between the initial contact and potentially scheduling an appointment!

Comments

  • Peter Wahlberg | TrustRadius Reviewer
    Peter Wahlberg
    commented 5 years ago
    Thank you for your review! We're happy to be there for your clients 24 hours a day! Thanks! Peter on behalf of Smith.ai

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