Social Mention is great for Novice Research but not an Enterprise-ready tool
Anonymous | TrustRadius Reviewer
November 23, 2013

Social Mention is great for Novice Research but not an Enterprise-ready tool

Score 4 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction

  • Filters the firehose of social media data that inundates everyone worldwide daily.
  • Allows topic-based email alerts (the best feature of all).
  • Provides positive/negative sentiment and hashtags.
  • It has problems sub-filtering keywords by sentiment or by source.
  • It has no advanced features in the API addressing the problems with sub-filtering keywords by individual source (like "LA Times" or "Huffington Post").
  • When I search, I will get results by default in multiple languages.
  • It doesn't provide the power of Moreover for filtering content sources and outputting the results through API.
  • The paid-version actually had a negative ROI for us as it would sometimes feed us topically inappropriate articles and didn't allow us to filter by source so as to eliminate inappropriate blogs and inappropriate news sources (like highly politically partisan ones).
Because while it's actually a nice, free solution that can help with novice research, it needs to add a lot of the features you can get with Moreover if it is going to mature into an enterprise-level topic-based news, topic-based buzz sourcing solution.
I would recommend it for free and research usage only.