TrustRadius Insights
Social Mention has been widely used by users to track their social media mentions, tags, and campaigns across various platforms. It …
Overview
What is Social Mention?
Social Mention is a free tool which is a kind of Google search for the social web. It provides basic search and alerts across a very broad variety of social channels.
Recent Reviews
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What is Social Mention?
Social Mention is a free tool which is a kind of Google search for the social web. It provides basic search and alerts across a very broad variety of social channels.
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Alternatives Pricing
What is Mention?
Mention is a social media monitoring tool. Users can create alerts for their company name, product or competitors. The vendor aims to help companies get updated in real-time by tracking the most relevant mentions over the web and social web. The vendor’s value proposition is that Mention enables…
What is Zoho Social?
Zoho Social helps marketers in small to large organizations to grow the social media presence of their brand with actionable insights focused on content and engagement. Zoho Social provides marketers with pre-publishing insights based on the engagement level of previous posts and the activity of…
Product Demos
Demo: How to use Social Mention | GPTK | Warren Knight Pt2
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Product Details
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What is Social Mention?
Social Mention Competitors
Social Mention Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
Frequently Asked Questions
Social Mention is a free tool which is a kind of Google search for the social web. It provides basic search and alerts across a very broad variety of social channels.
Topsy are common alternatives for Social Mention.
The most common users of Social Mention are from Small Businesses (1-50 employees).
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Reviews and Ratings
(19)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
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Social Mention has been widely used by users to track their social media mentions, tags, and campaigns across various platforms. It provides a convenient and comprehensive way to monitor online conversations about brands and topics of interest. With Social Mention, users can easily stay up-to-date with real-time data analytics on the impact of their campaigns and brand reputation on social media.
Reviewers have found the search and analysis platforms of Social Mention to be highly useful for obtaining valuable insights into their social media performance. The ability to gather and analyze data from multiple social media platforms in one place is a significant advantage. This aggregation feature allows users to gain a comprehensive understanding of user-written content related to their brand or industry, helping them make informed decisions and drive their marketing strategies.
Customers appreciate how Social Mention serves as a central hub for all their social media monitoring needs. By aggregating user-generated content from various platforms, it offers a streamlined approach to accessing information and tracking online conversations about their brand. Having all this data readily available in one platform eliminates the need to navigate through different channels, saving time and effort.
In summary, Social Mention is a powerful tool that enables users to track social media mentions, analyze campaign performance, and gain valuable insights into their brand reputation. Its ability to aggregate user-written content from multiple platforms provides a comprehensive source of information, making it an essential tool for businesses looking to monitor their online presence effectively.
Easy to use: Reviewers have found the tool to be basic and easy to navigate, making it accessible for all users. Some users appreciated its simplicity in gathering social media data without any complications or steep learning curves.
Consolidates information: Users praised the tool's ability to gather all Facebook content into one place, as searching directly on the Facebook platform was more difficult. This feature was particularly helpful for tracking their client's presence and engagement on social media, providing valuable insights about their brand.
Comprehensive monitoring capabilities: Social Mention received positive feedback for its ability to monitor various online websites that mentioned a user's brand, consolidating all the information in one platform. This allowed users to efficiently find and respond to inquiries/comments about their brand, even when there were multiple mentions scattered across different platforms.
Difficulty in Searching for Specific Information: Some users have found it challenging to search for specific information on Twitter or Facebook separately, leading to frustration and inefficiency in finding the desired content.
Limited Filtering Options: Several reviewers have expressed a desire for better filtering options to exclude unrelated brand information and focus on specific items from a certain location. The lack of comprehensive filtering capabilities has made it difficult for users to narrow down their search results effectively.
Inaccurate Data Tracking: A common complaint among users is that the real-time data tracking feature also tracks old campaign data, resulting in incorrect analysis and unreliable results. This issue undermines the trustworthiness of the software's data tracking functionality and hampers its usefulness for accurate performance evaluation.
Attribute Ratings
Reviews
(1-5 of 5)Companies can't remove reviews or game the system. Here's why
Score 8 out of 10
Vetted Review
Verified User
- Social Influence: Finds all the mentions on our brand throughout the internet
- Reduces Social Mistakes: Helps us find and respond to inquiries/comments about our brand - which can be difficult when there are multiple mentions.
- Scorecard: Helps keep score of the online passion for your brand.
- Filtering - better filtering of unrelated brand info. i.e. we are only interested in @accav items from the US - not from overseas
- Today - it helped me find a lead and respond - 2 days late but hopefully not a missed opportunity. Had responded on Twitter but they needed more followup.
- Better customer service online - knowing that there really is monitoring.
February 03, 2014
Great PR Tool
Score 9 out of 10
Vetted Review
Verified User
I used Social Mention to look up certain keywords in tweets. I wanted to see the content my client was being associated with and how many tweets I could find on a specific PR initiative. The sentiment tool helped me see how my client was perceived on social media.
- It grabs key words from tweets and lets you see the frequency of those tweets in real time.
- It's basic and easy to use. I mainly used it for Twitter; however, it helps with Facebook searches too. Finding Facebook content without Social Mention was harder because you cannot search directly on the Facebook platform; Social Mention grabs all the content into one place.
- The number of "unique authors" was especially helpful in providing me with more insight about my client in social media.
- I was never able to find where I could search only Twitter or only Facebook - that could be helpful.
- Overally, it had a positive impact when we needed to get numbers and monitoring context on social media in real time. It gives a great overview while doing a deep dive into more intricate areas of social content.
I've also used GroupHigh to evaluate blogs - I like this tool because it gives me exact numbers on impressions and Twitter and Facebook followers. I can also search keywords on this database and search by location to pull blogs with the content and level of popularity/credibility I need for a project.
January 27, 2014
Benefits of Social Monitoring Tools: Social Mention
Score 10 out of 10
Vetted Review
Verified User
I have taken the liberty of using Social Mention for researching sentiment about my brand and to see what consumers are saying. It is useful to see what buzz is being said about your brand, positive or negative. It is a great tool to feed various social networks all in one site. It is also useful to see what key terms are being said about your brand or product so that you can use those same keywords on your own site.
- Find sentiment of online buzz for your product/service/brand
- Monitor many different online websites that are talking about your brand all in one place
- Find keywords that are being used by consumers when they think of you
- Increased our awareness of market segments
- Increased our ability to reach out to our consumers
- Helped to position products
- Ice Rocket,HootSuite Pro,Topsy,Worlde
Social Mention streamed everything together, calculated my sentiment for me, allows me to filter what results I am personally looking for, extract my RSS feed and navigate to one of the channels of buzz.
Score 4 out of 10
Vetted Review
Verified User
- Filters the firehose of social media data that inundates everyone worldwide daily.
- Allows topic-based email alerts (the best feature of all).
- Provides positive/negative sentiment and hashtags.
- It has problems sub-filtering keywords by sentiment or by source.
- It has no advanced features in the API addressing the problems with sub-filtering keywords by individual source (like "LA Times" or "Huffington Post").
- When I search, I will get results by default in multiple languages.
- It doesn't provide the power of Moreover for filtering content sources and outputting the results through API.
- The paid-version actually had a negative ROI for us as it would sometimes feed us topically inappropriate articles and didn't allow us to filter by source so as to eliminate inappropriate blogs and inappropriate news sources (like highly politically partisan ones).
November 12, 2013
Social Mention Deserves a Small Mention
Score 3 out of 10
Vetted Review
Verified User
- Social Mention does a great job of in-depth searching the internet for mentions of your subject.
- Social Mention accurately records time of last mentions.
- The absence of Social Mention alerts is disappointing. It was a great function.
- Sometimes, Social Mention pulls up hits that are not particularly what I was searching for--even when using advanced search. It's hard to sift through all the hits.
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