Great virtual office communication
Anonymous | TrustRadius Reviewer
November 26, 2019

Great virtual office communication

Score 7 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Sococo

Sococo was used across the whole organization of 30 members as a way of communicating with staff from a virtual office. Rather than using a phone line, we would communicate through Sococo. It also shows the availability of staff members and who is in the office.
We were required to sign into Sococo daily and update our status of availability (whether we're on lunch, in a meeting, or out of the office).
Sococo solves the issue of limited social connections in a virtual organization - we are still 'visible' to each other, and it was easy to arrange meetings or discuss things with quick 'office' drop-ins. I liked being able to know who was in the office if I had to handle a quick issue or even arrange a last-minute meeting. I also liked how I could see if a staff member was in a meeting with another. It brought visibility and accountability across the whole organization.

  • Visual layout - the virtual office visible was very helpful because it made the organization feel closer and as a whole, much more connected. Further, you can group departments in your layout, so it gave a good visual understanding of who was part of each 'department/team.'
  • Sound - the sound quality was good overall in meetings, and I liked the realistic sounds for opening and closing an office, etc. It allowed for a real office feel, and this is especially important since a lot of companies offer the option to work from home now - this removes the 'disconnect' that usually exists when working from home.
  • Communication options - it allowed for multiple ways to communicate and places to communicate - i.e., in the auditorium, lunchroom, conference room, or a smaller room. Very realistic and a variety in that sense.
  • Sound quality - the sound was not always great in some settings, and I think Sococo requires high-quality internet speed, which is a limitation for those who live in rural areas.
  • More sharing tools - there need to be more tools to share items. It's not easy to send a colleague something via Sococo. It is limited in that sense.
  • Room limitations - for bigger organizations, it would be hard to hold a meeting in one room due to room limitation capacities. The small virtual offices only hold four people, so if we wanted a bigger meeting, we had to 'book' the conference room in advance. This is limited compared to the limitless meetings you can book if you were using Microsoft Teams.
  • Expensive communication means.
  • Quality on audio, not good.
Sococo has a better visual appeal. It makes it feel more like an office space when you work from home. There is increased awareness and accountability of whose in the office vs. whose not. There is also a better social connection that directly impacts productivity and company success. Employees will feel part of a team and, thus, put more effort because of that.
Sococo didn't seem to have a strong support line. In comparison to other products, such as Microsoft Teams, it did not regularly check in with us. There should be opportunities to give feedback on the quality of the program periodically and if we had any issues. Sometimes, Sococo would crash, and we would 'restart it' but not know why it happened.

Do you think Sococo delivers good value for the price?

Yes

Are you happy with Sococo's feature set?

Yes

Did Sococo live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Sococo go as expected?

I wasn't involved with the implementation phase

Would you buy Sococo again?

Yes

Great for communication and work from home offices. It has a great visual layout, which removes the disconnect among the organization when working from home. It is less appropriate for bigger companies due to the official capacity limits for meetings. Sococo is an excellent way to check in with staff and be accountable to each other. However, if you are always working from home - this program may not be ideal due to the limitations mentioned earlier.
Sococo is good if each employee has access to very high-speed internet. High -speed internet is a limitation for those in rural areas.

Sococo Feature Ratings

Task Management
5
Gantt Charts
Not Rated
Scheduling
5
Workflow Automation
4
Mobile Access
3
Search
3
Visual planning tools
8
Chat
8
Notifications
5
Discussions
6
Surveys
Not Rated
Internal knowledgebase
Not Rated
Integrates with GoToMeeting
5
Integrates with Gmail and Google Hangouts
7
Integrates with Outlook
4
Versioning
6
Video files
3
Audio files
3
Document collaboration
3
Access control
5
Advanced security features
6
Integrates with Google Drive
5
Device sync
6

Using Sococo

It was easy to use but still needs lots of improvement to collaborate with other tools.