SolarWinds at a large bank as seen from an Engineer

Within our organisation, we use SolarWinds to monitor the most important applications. We give permissions to our customers to view their own data. DPA is saving us on logging in on servers and telling the customer to modify their application (they can see it themselves and fix it themselves). Also it gives us background information on the Virtualization layer and their isseus. It is really helpfull as a first responder to a customer with performance questions.