Papertrail is very helpful!
Anonymous | TrustRadius Reviewer
March 04, 2019

Papertrail is very helpful!

Score 9 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with SolarWinds Papertrail

We have been mainly using it for viewing our application logs and monitoring our applications. We monitor our applications by setting email alerts, which is very helpful to find and fix an issue at the earliest. This is being used by our tech team for our various applications. We use it through Heroku and also directly for our applications running in the Google Cloud Platform.
  • Helps us to check the application logs for debugging/production issues.
  • Alerts us to new application errors/exceptions, which helps us to fix issues at the earliest.
  • Nothing major. There have been few instances when Papertail was down, impacting our application monitoring. Hope this can be improved.
  • I think it is a good ROI, as it has helped us in fixing issues with our applications in many instances.
As described in the previous pages, Papertrail has definitely helped us to diagnose and fix application or database errors in two ways:
1. Whenever we receive a bug from our customer care or testing team, we rely on Papertrail to check the logs and debug the issues.
2. By setting alerts-- we have set Papertrail alerts for our applications. Using these alerts, we receive emails for our applications, helping us in fixing the errors or exceptions in our applications before someone can complain about it.
We have used alerts in all our applications. This helps our technical monitoring team to identify any issues with our applications at the earliest. We have used the groups and searches also.
We have used Papertrail right from day 1 of our startup. We didn't find any major drawbacks for us to check/evaluate anything else. Part of the reason is also that we started with Heroku and Papertrail was available as an add on for Heroku.
It is very well suited for monitoring applications through logs. Alerts can be set periodically for the interval you desire, and alert emails will be delivered to your inbox based on the conditions of alert. This will help to identify any unexpected errors or exceptions in your application at the earliest stage, aiding you in fixing the issues sooner rather than later.