Solarwinds Service Desk
April 24, 2020

Solarwinds Service Desk

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Solarwinds Service Desk (formerly Samanage)

Solarwinds Service Desk is being used by our IT dept. to:
  1. Open tickets
  2. Track tickets
  3. Initiate service requests
  4. List hardware inventory
This resource allows us to track all IT-related incident requests to ensure our end users are receiving the proper support. Likewise, the inventory section allows IT to quickly glance at all the devices we have and observe the various specifications associated with those devices.
  • Generate Tickets
  • List Inventory
  • Generate reports
  • List risks associated with the various hardware devices in our inventory
  • Track the flow of an open ticket
  • I'd like to be able to rename a device in the inventory section
  • Accountability
  • Increased response time
  • Provides a hub of resolved incidents for future use
  • Asset management
I haven't really needed support for the application so I can't truly judge the support. However, in speaking with our representative, I have found Solarwinds staff to be very insightful and willing to accommodate.

Do you think SolarWinds Service Desk (SSD) delivers good value for the price?


Are you happy with SolarWinds Service Desk (SSD)'s feature set?


Did SolarWinds Service Desk (SSD) live up to sales and marketing promises?


Did implementation of SolarWinds Service Desk (SSD) go as expected?


Would you buy SolarWinds Service Desk (SSD) again?


Solarwinds Service Desk is well suited for the professional who is looking for a singular hub for all IT service desk management. This platform has exponentially increased our response time for our end users. Before Solarwinds, our IT dept. had used various notepads to track "Tickets," which lead to less accountability as well as lost items.

SolarWinds Service Desk Feature Ratings

Organize and prioritize service tickets
Expert directory
Service restoration
Self-service tools
Subscription-based notifications
ITSM collaboration and documentation
ITSM reports and dashboards
Configuration mangement
Asset management dashboard
Policy and contract enforcement