Didn't meet expectations.
April 26, 2020
Didn't meet expectations.
Score 1 out of 10
Vetted Review
Verified User
Overall Satisfaction with Solarwinds Service Desk (formerly Samanage)
The software was intended to be used by our user base to launch help desk tickets that our support services team could respond to. We decided to remove this software from our company based on the lack of support we were receiving from Solarwinds sales and technical team. The help desk support software was not working correctly and lacked a good user interface for our technical team.
- Easily launch a ticket.
- Easy to access from any computer system.
- Support desk interface needs to be redesigned, more friendly.
- More detailed information in tickets before they are submitted.
- Negative, we have had to have this software removed and are currently looking for an alternative.
- GoldMine and ServiceNow
We will be selecting another service provider over this source.
Do you think SolarWinds Service Desk (SSD) delivers good value for the price?
No
Are you happy with SolarWinds Service Desk (SSD)'s feature set?
No
Did SolarWinds Service Desk (SSD) live up to sales and marketing promises?
No
Did implementation of SolarWinds Service Desk (SSD) go as expected?
I wasn't involved with the implementation phase
Would you buy SolarWinds Service Desk (SSD) again?
No