Item: Solutionreach
Rating: 9
Author: Ryan Geiler

Overall Satisfaction with Solutionreach

Use Cases and Deployment Scope

We use Solutionreach to do appointment reminders, along with also reaching out to specific populations for outreach into our clinic. Our no-show rates have dropped since we started using it and we are getting more and more people into our office. It was easy to implement and just works.

Pros and Cons

Pros

Appointment reminders
Campaigns for outreach
Attentive to respond

Cons

More features
Pricing
More integratino

Return on Investment

Lower no shows
New patients
Good market analysis

Alternatives Considered

Solutionreach has a very competitive pricing structure compared to other alternatives we pursued and used in the past. They price by location and not by provider which helps a great deal with a location that needs many providers to text/communicate out of and we aren't constantly worrying about 'overage'.

Other Software Used

NextGen Healthcare Clinical Care Solutions (including MediTouch), Meditech Electronic Health Records, Windows Server

Likelihood to Recommend

Appointment reminders are extremely helpful. Our patients receive a text message or phone message reminding them of their appointment which has cut down our no show rate very quickly. It also is helpful for outreach to specific campaigns or populations we'd like to outreach to. It's seamless and integrated, and just works.

Comments

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Solutionreach Texting Services